Client Success Manager

Overview

at Tyler Technologies Inc. in Kansas City, Kansas, United States

Client Success Manager
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The Client Success Manager is responsible for proactive relationship management with an assigned client base of municipal courts, ensuring continuous improvement goals are met, critical issues are addressed, and exceptional service is delivered throughout the client lifecycle. The ideal candidate is a driven professional with a proactive, positive "get it done" attitude and a diverse mix of skills in communication, account management, analytics, project management, process improvement, and customer service.

Experience working with municipal courts or local government agencies is highly preferred.

• Proactively communicate and collaborate with assigned municipal court clients to understand and analyze their needs, current statuses, and any ongoing challenges, ensuring alignment with their operational and strategic goals.
• Coordinate cross-functional resources (Support, Sales, Development, Product, Implementation) to efficiently resolve client issues and support court-specific needs.
• Demonstrate agility in decision-making, incorporating new information quickly and keeping relevant stakeholders informed of rapidly occurring developments.
• Conduct regular check-ins (weekly, bi-weekly, or monthly based on client needs) to address concerns, provide updates, and drive issue resolution.
• Collaborate with internal teams to ensure seamless communication and coordination before, during, and after client visits and user group meetings, with a focus on the municipal court environment.
• Manage post-visit activities, including documentation and follow-ups, ensuring municipal courts receive timely and relevant support.
• Maintain accurate records and reports for expenses, client attendance, and other relevant metrics.
• Simultaneously engage in multiple initiatives, prioritizing tasks to best serve the needs of municipal court clients.
• Align with Product Owners and meet regularly to stay informed on product roadmaps, with an emphasis on features that benefit municipal court operations.
• Document and advise clients on operational best practices tailored to the unique requirements of municipal courts.
• Perform other client success tasks as needed to support the overall success of the department.
• Represent Tyler Technologies positively, both internally and within the local government communities served.

• Up to 20% travel, primarily to municipal court sites and related events.
• An entrepreneurial spirit and a proactive, solutions-oriented mindset.
• Excellent planning and organizational skills, with strong follow-through to ensure task completion.
• Proven problem-solving abilities and composure in high-pressure situations, particularly within the public sector.
• Self-motivated and capable of working independently or as part of a team.
• Outstanding interpersonal skills, including verbal and written communication, teamwork, and customer service.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to assess the urgency of client issues and prioritize accordingly, considering the specific needs of municipal courts.
• Maintain composure under pressure while working effectively both independently and collaboratively.
• BS/BA degree in a related field or equivalent experience.
• 2-4 years of customer service/success experience, ideally with municipal courts, local government agencies, or ERP systems designed for court operations.

Lubbock, Texas | Oklahoma City, Oklahoma | Nashville, Tennessee | Kansas City, Kansas | Plano, Texas

25-50%

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Taking Care of You & Your Family
Your health and well-being are important to us. That s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.

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Requisition Number:
#INDSS

#LI-Hybrid
#LI-NT1

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.

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