Equipment Operations Specialist - Crane Parts

Best People + Right Culture. These are the driving forces behind JE Dunn’s success.

By hiring inspired people, giving them interesting and challenging work, enabling them with innovative tools, and letting them share in the company’s rewards, we’ve found a sustainable way to grow in our industry for the last 100+ years.

Our diverse teams around the country strive to enrich lives through inspired people and places everyday, and we need inspired people like you to join us in our pursuit of building perfection.

The Equipment Operations Specialist will provide day to day support for equipment operations to achieve the overall strategy of the Blue Hat Crane & Equipment Rental organization. This position will be responsible for customer interactions relating to scheduling, equipment fleet management and accurate and timely billings. This position will manage data for the accurate location, cost and revenue of the Blue Hat equipment and service offering.

All activities will be performed in support of the strategy, vision and values of JE Dunn.

• Autonomy & Decision-Making:
  Makes decisions on non-routine matters, provides recommendations to supervisor, and refers all exceptions to supervisor.
• Career Path:
  Senior Equipment Operations Specialist

EQUIPMENT OPERATIONS SPECIALIST FAMILY - CORE

• Possesses a general understanding of all aspects of the equipment rental business as it applies to the Blue Hat strategy and utilizes key operational metrics for day-to-day decision making and recommendations to leadership.
• Partners effectively with clients to provide guidance and solutions to their equipment needs and prepares equipment and material bid packages as needed.
• Applies Blue Hat operational processes to perform ongoing duties and transactions in purchasing, fleet and inventory management, scheduling, billing, and customer relations.
• Maintains ongoing knowledge of the quantity and location of the Blue Hat equipment fleet in order to make scheduling, service and repair recommendations.
• Possesses and utilizes knowledge of the equipment fleet for fulfilling customer rental and service requests.
• Utilizes key operational reports to inform and advise leadership on business trends and opportunities.
• Investigates and pursues new revenue opportunities relating to equipment, service, and inventory products.
• Analyses and resolves equipment, inventory, service, and billing discrepancies for internal operations and customers.
• Acts as subject matter expert and national resource in selected lines of equipment and material for Blue Hat operations.
• Leads training topics and serves as a resource for Blue Hat operations including one-on-one training, large discussion groups, and other appropriate meetings.
• Identifies and participates in continuous improvement initiatives for Blue Hat operations.
• Advanced understating of appropriate software to support scheduling, recording keeping and billing.
• Actively participates in the continuous improvement plan by identifying opportunities in the current process, suggesting solutions, and leading improvements.
• Participates in regularly scheduled safety meetings

N/A

• Ability to perform work accurately and completely, and in a timely manner
• Communication skills, verbal and written
• Proficiency in MS Office - Intermediate
• Ability to learn operating and accounting systems for data entry
• Ability to identify common construction materials and equipment
• Ability to identify relationships and dependencies, using data analysis and industry experience
• Ability to provide excellent customer service through positive interaction with customers
• Thorough knowledge of rental or logistics operations including warehouse organization, storage of goods, traffic flow and the fulfillment process from start to finish
• Ability to build relationships and collaborate within a team, internally and externally

• High School Diploma or GED (Required)
• Bachelor’s Degree in business, construction management or related field (Preferred)
• In lieu of the above requirements, relevant experience will be considered.

• 3+ years…