Customer Service Representative

Customer Service Representative

Location:

Onsite (Full Year) - Hybrid Eligible After 12 Months

Schedule:

Multiple 2nd‑shift schedules (see below)

Employment Type:

Contract-to-Hire

About the Opportunity

We are excited to partner with a locally owned, community-driven organization experiencing rapid growth-over 500% in the last five years. We are seeking engaged, tech‑savvy, and confident communicators interested in stepping into a professional environment supporting major national accounts such as Walmart, Amazon, Target, Lowe's, CVS, and more.

This role is ideal for candidates from retail, hospitality, food service, or customer-facing roles who want meaningful career advancement, a structured office environment, and long‑term growth without the manual labor of traditional service roles.

What You Will Do

In this role, you will support large national clients by managing service requests from start to finish. Core responsibilities include:

+ Handling electronic and phone-based work ticket orders (with many outbound calls).

+ Verifying and qualifying customer service requests.

+ Checking technicians in and out of jobs.

+ Dispatching purchase orders to subcontractors or internal divisions promptly and accurately.

+ Providing clear, efficient, customer-centered service in a fast‑paced environment.

+ Performing additional administrative and operational support tasks as assigned.

This position sits within a high-volume, detail-oriented department supporting Priority 1 (National Accounts).

✅ Top Skills & Experience

Required:

+ 1+ year of customer service experience.

+ Strong preference for retail, food service, hospitality, or banking backgrounds (e.g., Chick‑fil‑A, Quik Trip, retail stores, bank tellers).

+ Solid tenure in prior roles (minimum one year per position).

+ Proficiency with Microsoft Office programs.

+ Strong attention to detail, multitasking ability, and comfort with fast-paced work.

Nice-to-Haves:

+ Prior experience in a call center environment.

+ Experience working with work order systems or dispatching.

Employee Value Proposition (Why You'll Love It)

+ Unlimited overtime available after permanent hire (many reps earn significant OT).

+ Rapidly growing company with stability and long-term opportunities.

+ Relaxed, fair, and supportive leadership team.

+ Not a traditional "call center" feel - spacious office environment with open cubicles.

+ Annual raises every June after conversion.

+ Pay increase upon permanent hire.

+ Hybrid work option after one year onsite (temp time counts toward the one-year requirement!).

+ Opportunity to transition to a day shift after 6-9 months in a 2nd‑shift role.

Work Environment

+ Large 24/7 operations environment with open, friendly, collaborative culture.

+ Very busy, high-volume setting.

+ Business casual dress:

+ Jeans permitted

+ No hoodies, crop tops, jogging suits, baseball hats

+ No smoking/vaping on campus

⏰ Shift Options

All shifts require consistent attendance and schedule commitment.

+ Tuesday - Saturday: 1:00 PM - 10:00 PM

+ Sunday - Thursday: 1:00 PM - 10:00 PM

+ Friday - Monday: 11:00 AM - 10:00 PM

Mandatory Training

Schedule:

For the first two weeks:

Monday-Friday, 7:00 AM - 4:30 PM (classroom setting)

Followed by on‑floor shadowing during assigned shift.

Work-From-Home Policy

+ Must work onsite for a full year before eligible for hybrid work.

+ Contract time counts toward the one-year requirement, so eligibility typically occurs ~6 months after conversion depending on timing.

If you'd like, I can also create:

✅ A shorter version for job boards

✅ A branded version using your tone/style

✅ A candidate-facing email version

Just let me know!

Job Type & Location

This is a Contract to Hire position based out of Kansas City, KS.

Pay and Benefits

The pay range for this position is $19.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth…