Customer Service Associate: Kansas , KS • Caledonia, MI • Oklahoma , OK

Overview

We are Farmers! We are… more than just your favorite commercials. At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. This role supports meeting changing customer and business needs within a high-performance culture focused on results and accountability.

Farmers is an award-winning, equal opportunity employer, committed to an inclusive workforce. We support the well-being of our people through benefits and community partnerships. For more about our culture and opportunities, visit  and follow us on Instagram, Linked In, and Tik Tok. Workplace:
Remote.

Cover letters will not be reviewed. Please submit an updated resume that includes up to 10 years of employment history with clearly listed dates.

• Start Date:
  
  Monday, April 13, 2026
• Paid Training:
  Monday–Friday, 8:00 AM–4:45 PM Central Time, 7–8 weeks
• Starting Pay: $18.23–$20.66 per hour, based on geographic location and experience
• Work Location:
  
  Fully remote; must reside within 50 miles of a qualifying office location for future opportunities

• Office locations for eligibility:
  Caledonia, MI;
  Kansas City, KS;
  Oklahoma City, OK

A dedicated workspace, free of noise and distractions, is required.

As a valued member of a diverse and collaborative team, you play a key role in supporting our customers when they need us most.

• You’re the first voice they hear, assisting with a wide range of situations, from auto and home claims to motorhome incidents and roadside assistance.
• Working remotely, you’ll take inbound calls from home, with access to a variety of shift options.
  • Structured work environment, taking calls up to 7 hours of your day.
• You guide customers through the claims process, setting clear expectations and helping them feel at ease.
• Accuracy and attention to detail are essential; you’ll be trained to document each interaction with care.
• You’re part of a supportive team environment, with collaboration and encouragement daily, led by a dedicated supervisor.

• Responds to inbound telephone inquiries in a Claims Contact Center.
• Initiates auto and homeowner claims by obtaining preliminary loss information from agents, insureds, and third parties.
• Provides customers with an explanation of the claim process.
• May authorize services such as roadside assistance and rental cars.
• Responsible for efficient and accurate completion of customer inquiries regarding the status of existing claims.
• Ensures all customer interactions are clearly and accurately documented in the claim file.
• Maintains job knowledge through intermittent training and incorporates new information into daily tasks.

• Strong verbal communication and active listening skills
• Proficient in both written and spoken English
• Assumes personal accountability for actions and outcomes
• Flexibility to work in a fast-paced, dynamic environment

• Strong technical aptitude, including the ability to navigate multiple systems, computer screens, and communication platforms simultaneously
• Ability to troubleshoot connectivity issues, if needed
• Typing speed of at least 30 WPM with 90% accuracy
• Customer service experience is highly preferred
• Remote contact center experience is a plus, but not required

• High School diploma or equivalent required

This role operates in an open office environment (virtual or on-site) with normal distractions, noise, and interruptions.

• Sits or stands for extended periods
• Occasional movements including reaching, bending, twisting, and stooping
• Occasional lifting of 0–10 pounds
• Ability to operate a computer for extended periods
• Manual dexterity to use keyboard and office equipment

• Competitive salary commensurate with experience and location
• Medical, Dental, Vision
• Health Savings and Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• Additional information at

Job locations: US - KS - Kansas City; US - MI - Caledonia; US - MI - Grand Rapids; US - MO - Kansas City; US - OK - Oklahoma City

Anticipated Final date to receive applications:
Open positions close typically within 8–21 days after posting. Farmers is an Equal Opportunity Employer and considers qualified applicants without regard to criminal histories, in compliance with applicable laws. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment. For more information, visit