Bilingual Teller

Overview

LEAVENWORTH ROAD Lvl2 - Kansas City, KS 66104
Overview:
Position Type:
Full Time | Category:
Banking

A Bilingual Teller is responsible for delivering excellent service to our valued bank customers, works efficiently, possesses a friendly and outgoing personality, works as a team player, helps solve problems and strives for accuracy. Employees in this position support and service to new and existing Security Bank of Kansas City customers using in-person interactions, and ensure that the banking center channel delivers consistent, prompt, and professional customer experience while focusing on building and enhancing customer relationships to foster long-term relationships.

• Must be bilingual in English/Spanish.
• Understands and applies operational policies and procedures that evolve as customer behaviors change and the channel grows.
• Understands the consumer lending process as it relates to cross-sell opportunities, loan products and interest rates.
• Properly identifies customers on every interaction using established guidelines and procedures.
• Provides accurate account information using account security procedures.
• Recognizes account flags such as: holds, delinquent loans and screen messages before interacting with a customer.
• Recognizes inconsistencies regarding checks being deposited and account activity.
• Understands check hold processes and procedures.
• Must be customer-focused and able to convey information in an enthusiastic and positive manner.
• Greets customers enthusiastically, provide quality customer service and constantly look for ways to exceed their expectations.
• Communicates and articulate clearly and concisely with customers in the drive thru.
• Processes cash/check transactions, including deposits, withdrawals, loan payments and transfers from one account to another.
• Balances cash drawers throughout the day and at the end of each shift.
• Performs financial transactions in an efficient and precise manner.
• Supports individual and enterprise goals as determined by management.
• Utilizes system software provided.
• Promotes honest and open communication throughout the organization.
• Demonstrates behaviors that are consistent with the bank's philosophies, objectives, and leadership characteristics.
• Works with other departments to ensure the workflow or process is providing the best service to the customer.
• Maintains a strong working knowledge of consumer/business banking products and services to confidently consult with customers.
• Enthusiastically educates customers on emerging bank technology to include mobile banking and deposits, Online banking, Online Bill Pay, ATM/ITM depository functionality, debit and credit cards, E-statements etc.
• Provides friendly greeting to customers in the lobby, on the teller line, drive-thru or over the phone.
• Efficiently and accurately processes basic transactions (deposits, withdrawals, check cashing, payments, etc.) while safeguarding against fraud.
• Maintains complete and accurate records of all transactions and keeps cash drawer secure and in balance.
• Issues money orders, cashiers checks and redeems savings bonds.
• Follows all applicable policies, procedures, regulatory rules, and guidelines. Stays up to date with changes.
• Researches and politely assists with customer inquiries, provides account statements, assists with check orders, accepts change of address requests, and performs other customer-oriented functions with the intent of enhancing customer retention and exploring additional sales opportunities.
• Able to identify correct product types through needs-based questioning to sell products/services or make referrals to other departments, bank affiliates/partners to build and deepen customer relationships.
• Proactively seeks ways to expand customer relationships to meet or exceed individual, team and bank goals.
• Ensures all disclosures, audit standards, security policies and procedures are followed in accordance with Bank policy and Federal regulations.
• Assists with the training of new employees and provide continuing training for current employees.
• Meets job expectations outlined by Retail Management in the positions Performance Matrix. The…