Call Center Representative (Switchboard
Job in
Kansas City, Wyandotte County, Kansas, 66101, USA
Listed on 2026-08-20
Listing for:
The University of Kansas Health System
Full Time
position Listed on 2026-08-20
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
The University of Kansas Health System - - Responsibilities:
Triages incoming calls to determine caller needs and manage caller expectations with high level of customer service;
Provides answering service for clinical and administrative departments;
Activates medical code tests on all software systems, ensuring paging hardware and software systems are functioning;
Maintains the on call schedules in the web on call system and Qgenda; makes changes to schedules after hours as needed;
Attends all individual, department and health system meetings, training and reviews as needed
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