Customer Support​/Logistics Coordinator - Kansas

# Customer Support/Logistics Coordinator
- Kansas City Hot Job Kansas Office
- Kansas City, KS 66103## Overview Salary Range $19.00 Hourly Level Entry Position  Type Full Time Job Shift Any Education  Level High School Category Customer  Service##

Job Summary Quicksilver Express Courier is an on-demand delivery company looking to hire a full time Customer Support Associate who will also cross train for a Logistics Coordinator Position. This is not a call center position.

If you are detail oriented and able to work well with others in a fast-paced environment, then this is the position for you!

MUST be reliable!

MUST work well with others!
** Customer Support Associate Responsibilities:
*** Provide accurate and professional customer support
* Incoming order entry via phone, email, web
* Outbound calls to customers with delivery status
* Provide problem resolution for customers and drivers
* Accurate and complete documentation of all issues
* Constant contact with other customer support associates and logistics coordinators
* Multitask between order entry, monitoring delivery status, problem resolution, etc.
* Other customer support and office duties
** Logistics Coordinator Responsibilities:
*** Ability to select best possible driver based on location, ability, vehicle specifications & current work load.
* Ability to navigate upwards of 30 drivers simultaneously to complete more than 200+ expedited deliveries per day.
* Continually analyze drivers and deliveries as the situation changes; provide alternative options for when plan A is disrupted.
* Possess superior communication skills to quickly relay concise, detailed information to drivers, customer and office staff.
* Ability to identify driver, customer & support staff errors & implement corrective action in a timely fashion.
* Coach new drivers as part of their on-the-job training, providing additional instruction and guidance.## Job Specifications
* High school diploma/GED required
* Strong knowledge of the metro and surrounding areas
* Background experience in a customer support environment with problem resolution skills
* Call center experience or transportation experience preferred
* Exhibit a strong attention to detail
* Ability to work in a team environment in high pressure situations
* Strong written and oral communication skills are essential
* Ability to Multi-task in the areas of customer support and order entry
* Must be reliable and punctual - maintain excellent attendance
* Basic computer skills -- will use windows-based software
* Basic to advanced typing skills - Minimum 34 words per minute
* Capable of working in a fast-paced environment
* Must be able to cross train in a logistics coordinator position PREVIOUS TRANSPORTATION EXPERIENCE PREFERRED, but not required