Bilingual Inside Sales Operations Manager In Training

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Training & development

House of Rocks is a prominent natural stone and landscaping supply business in Kansas City, Kansas. We are looking for an experienced, service-minded leader with prior management experience for a year-round, full-time position. We do not use high-pressure sales tactics. Your primary focus will be providing accurate product information, leading counter operations, building long-term relationships with repeating customers, and guiding daily staff workflows.

Our business is highly seasonal, and the workload and schedule shift drastically depending on the time of year.

• Peak Season (Mid-March to Mid-December): Monday through Saturday (Sundays off). Expect a fast-paced, demanding environment. Shifts are 9+ hours.
  Saturdays are mandatory. Overtime is required.
• PTO Blackout Dates: Because the majority of our revenue occurs between April and October, we enforce strict PTO blackout dates around major holidays to ensure proper staffing. Employees are expected to be available to work during these windows regardless of advance requests (exceptions based on tenure are rare). Blackout windows include:
  • Memorial Day Weekend: The Friday before and the Tuesday after.
• • Independence Day: The days immediately before and after July 4th.
• • Labor Day Weekend: The Friday before.
• Winter Season (Mid-December to Mid-March): Business slows down significantly. To manage hours while keeping you close to a 40-hour work week, we typically assign a scheduled day off during the week. Work during this time consists of facility maintenance, inventory, and special projects.
• Daily Operations: We are open M-F (7:30 AM – 5:30 PM) and Saturday (9:00 AM – 3:00 PM). Shift times vary between opening (7:30 AM – 5:00 PM) and closing (8:00 AM – 5:30 PM). Some days require working the full 7:30 AM to 5:30 PM shift.
• Breaks and Lunches: Formal rest breaks are not provided. You will receive a 30-minute lunch, but the timing is flexible and depends entirely on customer volume. On exceptionally busy days, you may be required to work through lunch (this time will be paid).
• Work Environment: The majority of our product is located outdoors or in an unconditioned warehouse. You will spend a lot of time at a desk, but you will also be on your feet, walking the yard, and assisting customers outside regardless of weather conditions (rain, snow, heat, dust, and wind). The company provides shirts, pants, boots, and a hoodie, but you must wear attire you do not mind getting dirty or damaged.

• Lead counter operations, greeting customers immediately upon arrival, and prioritizing counter transactions and phone calls above all other peripheral tasks.
• Walk customers directly to product in the yard to assist them and finalize orders.
• Provide consultative support, project estimates, technical advice, and team leadership on customer relations.
• Manage our Point of Sale (POS) system, accurately tag customer orders, and coordinate delivery schedules using Google Calendar.

• Management
  
  Experience:
  
  Proven experience supervising team members, managing daily operational flow, or overseeing counter/retail workflows.
• Language Requirements: Must be bilingual fluent in both English and Spanish
  .
• Communication & Mindset: Exceptional communication skills with a customer-service-first mindset.
• Agility & Tech Literacy: Ability to multitask, handle a high-volume counter,…