Financial Well-Being Manager, KC KSCC Campus

Summary

About Community America Credit Union

At Community America, our mission is simple: to guide our Members and communities on a path to thrive, helping them achieve financial peace of mind and confidently pursue financial freedom. We're more than a credit union, we're trusted financial partners, committed to personalized guidance, community impact, and member-centric innovation. Joining Community America means becoming part of an award-winning, purpose-driven culture build on collarboration, growth, and service excellence.

We invest in our employees' growth and success, just as we do for our Members.

As a Financial Well-Being Manager, you'll empower Members to achieve financial peace of mind by providing personalized coaching, financial education, and tailored solutions that support their unique goals. You'll serve as a trusted partner throughout their financial journey while helping advance Community America's mission of people helping people through:

• Personalized Financial Coaching & Member Life Planning – Provide one-on-one financial coaching and develop customized Member Life Plans that help Members navigate life's financial opportunities and challenges. Deliver proactive guidance that reduces financial stress and supports long-term financial success.
• Financial Education Leadership – Lead engaging workshops, webinars, and in-branch educational experiences that strengthen financial literacy, empower Members, and support branch teams in delivering meaningful financial guidance.
• Holistic Financial Solutions – Help Members take action toward their goals by connecting them with the right products, services, tools, and resources. Support account openings, lending solutions, and financial strategies tailored to individual needs.
• Cross-Functional Collaboration – Partner with Mortgage, Wealth Management, Commercial Services, and other internal teams to deliver seamless, comprehensive financial solutions and an exceptional Member experience.
• Member Advocacy & Service Excellence – Champion solutions, technology, and processes that enhance financial well-being, simplify banking, and improve the Member experience across all channels.
• Risk & Fraud Awareness – Identify potential fraud and risk indicators, helping protect Members and the credit union while maintaining operational excellence and regulatory compliance.
• Professional Growth & Team Collaboration – Maintain advanced financial knowledge and certifications while sharing best practices, supporting colleagues, and contributing to a collaborative, high-performing culture.

What You'll Bring

• Bachelor's degree or equivalent financial services experience required.
• 5+ years of professional experience in banking, financial services, wealth management, or a related field required.
• Completion of the CUNA Financial Counseling Certification Program (FiCEP) and Community America Financial Well-Being Coach Training Program upon hire.
• Strong financial coaching, relationship-building, and consultative communication skills.
• Knowledge of budgeting, credit, debt management, lending, and long-term financial planning strategies.
• Ability to analyze Member needs and recommend personalized financial solutions.
• Strong problem-solving, organizational, and time management skills.
• High level of confidentiality, professionalism, and integrity.
• Ability to thrive in a fast-paced, collaborative environment while adapting to changing priorities.
• Passion for helping others achieve financial well-being and creating meaningful Member relationships.