Case Manager - Supportive Housing

Wyandot BHN is seeking a dedicated Case Manager to join our adult case management team. The Case Manager affects improvement in the lives of individuals who experience severe mental illness who are seeking care by assisting them with oversight of their physical, mental health and financial wellness, based on their needs. They are community-based and work closely with the individual’s behavioral health team, medical staff, and family members to ensure they are adequately supported.

• Engage individuals and families as partners in services and develop positive, hopeful, and trusting relationships.
• Participate as an active member of the service provider team.
• Conduct assessments and participate in treatment plan or plan of care development.
• Mediate between clients/families and other professionals directing services and care.
• Manage the emotional distress experienced by clients and their families in avoiding and resolving crisis situation. Exercise discretion and independent judgment when determining a course of action. Maintain the ability to compare and evaluate possible courses of conduct and actions, or make a decision beyond standardized lines, as required by circumstances.
• Build client relationships, as well as business relationships and strategic partnerships with other agencies and external resources.
• Mediate between clients/families and other professional services to facilitate care plans, strengths assessments, and establish access to other resources and providers
• Assert expertise in behavioral healthcare when dealing with courts, social services, professionals, doctors and education systems on behalf of the individual client/family to facilitate goals and objectives of client, care team and organization.
• Advocate for resources on behalf of the client and family with state, government and private agencies. Complete forms and facilitate processes as deemed appropriate by circumstances.
• Recognize and demonstrate sensitivity to cultural and ethnic differences.
• Help others succeed by demonstrating exceptional interpersonal skills and the ability to work with persons with severe and persistent mental illness and/or serious emotional disturbance, and the ability to react effectively in a wide variety of human service situations. Effectively manage conflict, promote change and growth, and inspire the development of all clients served.
• Complete all documentation and reporting requirements thoroughly and on time.
• Interact positively with other members of the agency and team, including active participation in supervision activities, team meetings, continuing education, etc.
• Regularly travel and transport clients and/or families in and around the region, and provide direct care and support as needed.
• Complete a comprehensive series of job-specific training in field of case management and social services and maintain on-going education regarding professional development, State, Federal, organizational and professional standards, including regulations, laws, compliance and ethical standards and practices.

• Ensure that all clients seen in this facility are treated with dignity and respect, and experience effective yet minimally restrictive case management intervention. Meet or exceed the organization’s access standards for timely service.
• Develop, implement, monitor and/or modify treatment plans (according to Medicaid and agency standards), as appropriate, in order to achieve client-specific goals. Ensure that treatment plans reflect a balance of client input, information from strengths and needs assessment, and other clinical assessments, as appropriate.
• Meet or exceed departmental goals and expectations for productivity standards.
• Ensure that each client receives the highest level and quality of services available.

• Ensure that all treatments and interventions are delivered consistent with their programmatic intent and outcomes. Comply with all relevant laws, regulations, standards and best practices in order to satisfy case supervision requirements.
• Actively research and engage in the identification of internal and external…