Lead IT Developer | Retail

Job Description Lead IT Developer | Retail Support

Location: AWG Support Center - 5000 Kansas Ave

Department: IT

AWG is looking for a Lead Developer in Information Technology (IT) to provide independent delivery and serve as a functional lead for the Retail domain, with a primary focus on the ongoing support and maintenance of existing applications. The Lead IT Developer is a customer-facing role serving as an advisor, subject‑matter expert, and dedicated support partner for our customers.

As an experienced Engineer with a specialized focus on solution support and technical troubleshooting, you will be responsible for guiding customers through the post‑implementation phase, system optimization, and long‑term stability of their retail solutions. You are a passionate technologist who thrives on diagnosing complex issues, diving into existing codebases, and applying your skills to solve critical customer challenges.

• Troubleshoot and resolve complex application issues independently to ensure system stability and performance.
• Skillfully deliver technical fixes and enhancements of the highest quality, on time, and on budget.
• Serve as a functional lead and primary technical contact for the Retail domain.
• Provide accurate estimates for maintenance tasks, bug fixes, and support tickets.
• Follow defined protocols to manage vendor relationships and the technology lifecycle for existing Retail systems.
• Collaborate with customers to understand recurring pain points and desired outcomes to improve the existing user experience.
• Build reusable support documentation, knowledge base articles, and materials that enable the AWG community to self‑serve.
• Participate in a continuous improvement culture, identifying opportunities to optimize existing code and providing/receiving constructive feedback.
• Review peer changes for quality, focusing specifically on safe deployment and verification plans to prevent regressions.

• Bachelor’s Degree in Software Engineering, Computer Science, Computer Information Systems, or related degree
• 5+ years of software support experience, specifically focused on troubleshooting and maintaining production environments.
• 5+ years of SQL experience (relational databases) with a focus on analyzing and optimizing complex queries to resolve performance bottlenecks.
• 3+ years of Java and Java frameworks experience (Spring, Spring Boot) with the ability to navigate, debug, and patch existing codebases.
• 2+ years with JavaScript, HTML5, and CSS to support and maintain front‑end retail interfaces.
• 1+ years of scripting experience (Bash) for automating routine support tasks and log analysis.
• Possesses strong analytical and problem‑solving skills, particularly in high‑pressure “system down” scenarios.
• Ability to work independently as a self‑starter who is resourceful in finding solutions within existing system constraints.
• Considers industry and market trends to ensure long‑term system viability and balances strategic upgrades with daily support activities.
• Demonstrated ability to quickly learn and support new or legacy technologies.
• Strong interpersonal and communication skills, with the ability to translate technical issues into clear updates for various levels of audiences.
• Skilled at establishing good working relationships across teams to facilitate rapid issue resolution.
• Welcomes the ideas and input of others to solve complex technical hurdles.
• Ability to work as a committed member of a cross‑functional team, sharing insights to deliver exceptional product experience.
• Works to clarify ambiguous technical issues and remains productive during high‑priority incidents.
• Takes responsibility for the stability of own work and monitors the performance of supported systems.
• Experience executing operational vision and goals in alignment with department leadership.
• Solid experience with the full SDLC, particularly the testing and deployment phases within waterfall and/or agile methodologies.
• Excels in working remotely and collaborating with remote team members to solve problems.

• Retail, wholesale, or Consumer Product Goods industry experience
• Development experience with…