Desktop Technician

Insight Global is seeking a Desktop Technician to provide frontline endpoint support for enterprise u . This role will handle incoming incidents and tasks, perform first level troubleshooting, and resolve common Windows, MacOS, and mobile device issues related to OS, applications, connectivity, and authentication. The technician will support onboarding activities such as device setup, VPN configuration, and access validation, assist both onsite and remote u , and document resolutions for escalation when needed.

The role also supports basic hardware and software lifecycle activities, deployment troubleshooting, and quality assurance for new endpoint builds under the guidance of the Desktop Engineering team.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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Required Skills & Experience

• 2-5 years of Tier 1 / Desktop Support experience in a Windows environment

• Hands-on experience troubleshooting Windows 11 workstations

• Experience supporting O365 / Microsoft Office applications

• Basic knowledge of networking and servers

• Experience troubleshooting MacOS workstations

• Strong documentation skills for incident tracking and escalation

Nice to Have Skills & Experience

• IT certifications (Microsoft MCP, CompTIA A+/Network+, etc.)

• Experience with SCCM / MEM or similar endpoint management tools

• Exposure to hardware & software lifecycle management

• Experience identifying trends or recurring issues in support environments

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.