Desktop Support Technician

Akkodis is seeking a Desktop Technician for 8 Months Contract – Kansas City KS (Onsite)

Rate Range: $29/hr.

- $33/hr.;
The rate may be negotiable based on experience, education, geographic location, and other factors.

The Desktop Technician (Tier
1) supports the organizations daytoday endpoint operations by managing incoming incidents and tasks, performing first level troubleshooting, and ensuring timely issue resolution. This role focuses on frontline stability for Windows endpoints and contributes to operational efficiency by identifying trends, escalating appropriately, and maintaining a consistent user experience across the enterprise.

This position operates under the direction of the Desktop Engineering team and is responsible for maintaining reliable, secure, and well managed endpoint environments.

• Monitor the Endpoint Architecture incident/task queue throughout the day.
• Perform first level triage, reach outs, and resolution for common endpoint issues.
• Document troubleshooting steps, resolution details, and elevate issues as needed.
• Assist with trend identification and recurring issue reporting to support continuous improvement.

• Maintain Windows, MacOS, iOS and Android endpoints
• Support onboarding tasks such as device setup, VPN configuration, and general access validation.
• Provide support for endpoint issues including OS, applications, connectivity, and authentication.
• Assist users both onsite and remote through clear, professional communication.

• Participate in hardware and software lifecycle processes (device preparation, basic software deployment).
• Support quality assurance tasks for new builds or packages prepared by Desktop Engineering.
• Perform basic troubleshooting of deployments or updates (e.g., SCCM/MEMrelated issues).

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Disclaimer:
These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

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