Executive Technical Support Specialist

Summary

We are seeking an experienced Executive IT Support Specialist to deliver proactive, high-touch technical support for executive and VIP users. This role will ensure reliable, secure, and seamless IT operations by providing on-site and remote assistance, maintaining technology systems, and coordinating with Corporate IT, Security, and Application teams to deliver best-in-class solutions.

• Provide white-glove, high-quality IT support to executives and VIP staff, both in-person and remotely.
• Build strong relationships with executive users to anticipate their needs and ensure consistent, reliable technology experiences.
• Resolve complex technical issues involving hardware, software, and communication systems with minimal disruption.
• Partner with corporate IT teams to implement, configure, and maintain executive-facing technologies and devices.
• Conduct proactive technology reviews; perform installations, upgrades, and replacements; and maintain IT readiness.
• Educate executives on secure IT practices and new technologies to improve adoption and efficiency.
• Manage and track support tickets, ensuring timely follow-up and resolution while maintaining high service standards.
• Provide after-hours and weekend support as needed to ensure continuous system availability.

• Bachelor’s degree or equivalent experience (5+ years in IT support roles).
• Minimum 3 years of direct experience supporting C-level or VIP staff.
• 5+ years of experience with desktop hardware, operating systems, and printer support.
• 3+ years of experience supporting Microsoft 365 applications and Apple mobile devices.
• Proficiency with video conferencing, messaging, and telephony systems.
• Strong troubleshooting skills and the ability to perform effectively under pressure.
• Excellent communication, customer service, and problem-solving abilities.
• Willingness to provide 24/7 on-call support and travel up to 25%.

• Relevant certifications from Microsoft, Apple, or CompTIA.

This is a Direct Hire opportunity with our Kansas City, KS client. Employee benefits include Medical/Dental Benefits, Paid time off, Paid Holidays, and 401(k). H1-B Visa sponsorship is not available for this position. No third-parties, please.