Short & Damages Claims Clerk

Work Model:Hybrid:
Monday–Friday, 7:30 AM–4:00 PM

Department: Corporate Traffic

Make us your BEST Choice!

Position Summary

The Over, Short & Damages Claims Clerk is responsible for managing all non-produce controlled freight discrepancies across all divisions. This role ensures timely and accurate resolution of claims while serving as a key communication link between internal departments and external partners.

Key Responsibilities

Process over, short, and damaged freight claims accurately and in a timely manner

Communicate claim disposition and status updates with vendors, carriers, procurement teams, and warehouse operations

Monitor and maintain damaged product in designated warehouse “hold” areas across all facilities

Calculate cost of goods, freight charges, and associated claim expenses

Ensure all supporting documentation is properly completed and maintained for auditing and dispute resolution purposes

Enter and update claim data in the Transportation Management System (TMS) to ensure accurate tracking and reporting

Maintain detailed records of all claims for reporting, analysis, and operational visibility

Qualifications

Strong attention to detail with the ability to process claims accurately and efficiently

Excellent research, analytical, and problem-solving skills

Strong written and verbal communication skills

Knowledge of transportation, logistics, or freight claims preferred

Ability to manage multiple priorities in a fast-paced environment

Experience with transportation systems or data entry systems is a plus

Associated Wholesale Grocers, Inc. (AWG) is the nation’s largest cooperative food wholesaler to independently owned supermarkets, serving 1,100 member companies and 3,500 locations throughout 33 states from 9 wholesale division support centers. Consolidated sales for AWG in 2025 were $12.2 billion. In addition to its cooperative wholesale operations, the company also operates subsidiary companies that provide certain real estate and supermarket development services, and pharmaceutical products.

For more information, visit  .

Health Savings Account

Dependent Care Flexible Spending Account

Paid Vacation, Holiday, and Sick Time

401(k) with 4% match along with 3 other contributions

Tuition Reimbursement

Basic & Supplemental Life and AD&D

Employee Assistance Program

Short-Term and Long-Term Disability

Wellness Program

Yearly Holiday Bonus

• Job Identification 1925
• Job Category Non Union
• Job Schedule Full time
• Locations 5000 Kansas Avenue, Kansas City, KS, 66106, US (Hybrid)