TIS Technician

Job Title

TIS Technician

North Central Office, Kansas City, Kansas

The Kansas City, Kansas Public Schools (KCKPS) is a nationally recognized urban school district that serves approximately 22,000 students. With a Head Start program, three preschools, 28 elementary schools, 7 middle schools, and 5 college and career academies/high schools, the district serves a wonderfully diverse mixture of students. A remarkable 62 different languages are spoken in the homes of our students, and 51% of our students are Latino and 29% are African American.

The district employs approximately 4,000 staff, including more than 1,600 teachers. Sumner Academy is the #1 Rated High School in Kansas according to US News and World Report. The district’s vision is to become one of the top 10 school districts in the nation, ensuring each student exits high school prepared for college and careers in a global society and performing on track and on time for success.

To support this goal, the district is implementing a district-wide initiative called Diploma+.

The goal of the TIS Technician is to install, maintain, and troubleshoot computers for district staff and students; provide support for software, hardware, and peripheral problems; and assist with other technology needs.

• Configure operating systems and software using standard district and administrative packages.
• Repair damaged devices and manage the outbound repair process when needed.
• Install, assemble, and configure computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware; install cables or direct the rewiring of cables as required for new installations and office reconfiguration.
• Troubleshoot problems with devices, including hardware and software, email, network, and peripheral equipment; make repairs and corrections where required.
• Serve as a technical resource to assist staff and students in resolving equipment and data problems; communicate with the help desk to facilitate information exchange and advice; implement solutions or notify users as required.
• Assist in instructing staff and students in the use of standard district and administrative software when required.
• Perform other duties as assigned by the Hardware Manager, Assistant Director, or the Director of TIS.
• Instruct staff and students in the use and care of new and existing equipment.
• Determine feasibility of repair of damaged or obsolete equipment and report it to supervisors.

• Apple Technician Certification, highly desirable, A+ Certification, or equivalent experience (Mac and PC experience highly desired)
• Deep familiarity with iOS, macOS, and Windows
• High school diploma
• Experience with Mosyle and/or JAMF
• At least one year of experience troubleshooting and repairing computers, preferably Apple devices
• Demonstrated good customer service skills while interfacing with faculty, students, staff, and administrators
• Reliable transportation

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit, walk, stand, and talk or hear. The employee must occasionally lift and/or move up to 50 pounds, and occasionally push items of 50 pounds such as a bike, wheelchair, or furniture.

Specific vision abilities required include close vision, distance vision, and depth perception.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level is usually loud and is an acceptable level for this environment.

Required competencies include MAC computer operations (including peripheral equipment); safety practices and procedures; problem‑solving to identify issues and select action plans. The technician may also work with Apple TVs, Chrome casts, document cameras, TVs, and other AV equipment used in instruction or meetings.

Level 15

Non‑Exempt, Hourly

211 Days

Hardware Manager

Performance of this position will be evaluated in accordance with the Board of Education policy on evaluation.

Immediately

Full‑Time