Software Development Engineer II, Devices & Services Trust CX Innovations

Software Development Engineer II, Devices & Services Trust CX Innovations

Job :  |  Services LLC

Amazon's Devices & Services Trust CX Innovations team builds responsible AI for consumer devices. We deliver privacy-first, accessible, and trustworthy AI experiences across Amazon's device ecosystem — Alexa, Echo, and ambient computing products. Our mission: push the boundaries of generative AI innovation while maintaining Amazon's high bar for customer trust, privacy, inclusion, and accessibility.

Build foundational systems and consumer‑facing features that enable trustworthy AI experiences tner with our Product Manager‑Technical to design privacy-preserving AI architectures, responsible AI frameworks, and accessibility features. Tackle complex technical challenges at the intersection of AI innovation and customer trust.

• Architect on‑device vs. cloud processing trade‑offs that optimize for privacy and performance
• Design and implement federated learning and differential privacy techniques for hybrid AI architectures
• Develop AI evaluation frameworks to measure model quality, safety, and bias across diverse customer populations
• Build observability and monitoring systems for AI performance, hallucination detection, and trust metrics
• Implement WCAG 2.1 AA and Section 508 compliance for AI‑powered interfaces across voice, visual, and multimodal experiences
• Create explainable AI interfaces and transparency controls that show customers what data is used and how
• Build privacy dashboards and consent management frameworks that give customers control

• Latency vs. Privacy:
  Optimize response times while maintaining strong privacy guarantees through on‑device processing and selective cloud offloading
• AI Safety at Scale:
  Reduce hallucinations to