ServiceNow Asset Management

End User Specialist

Velocity Staff is working with our client who is looking to hire, on a full time, permanent basis, an End User Specialist with strong Service Now IT Asset Management expertise. The right candidate would possess solid, progressive experience in IT Asset Management and strong knowledge of the components in Service Now to configure and manage and run those pieces in Service Now.

Job Duties and Responsibilities:

• Maintain IT software and hardware asset tracking data in Service Now Design; implement and manage asset, vulnerability, and Discovery integrations with other systems
• Develop, document, implement, maintain, and support asset and Discovery governance policies, processes, procedures, and standards
• Support the design, development, and implementation of automated processes for gathering, populating, and maintaining CMDB data
• Reconcile the CMDB data when exceptions are noted, by working with stakeholders and CI data owners to ensure the quality of the CMDB data is maintained and all CI are up to date
• Develop scripts, workflows, and flows on the Service Now platform to automate tasks and integrations for the security and cybersecurity teams
• Provide software configuration and customization including, but not limited to, screen tailoring, workflow administration, report setup, data imports, integration, custom scripting, and third-party software integrations
• Additionally:
• Perform day-to-day support and maintenance of workflows in conjunction with the Service Now admin team
• Perform data analysis to identify data inaccuracies utilizing tools to drive data stabilization in the AMDB
• Review, analyze, and design solutions for the Service Catalog
• Develop and implement hardware and software asset management processes and procedures
• Define standards and ensure guidelines and controls are maintained
• The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required.

Minimum Requirements:

Education and Experience:

• 5 to 8 years of IT asset management or relatable IT experience that includes:
• 3+ years of experience in IT Asset Management and Configuration Management using Service Now modules
• 2+ years of hands-on experience designing, implementing, and maintaining Service Now with a focus on IT Asset Management
• 3+ year experience managing leased assets
• Strong knowledge of Service Now CMDB and Discovery needed
• Experience developing, documenting, and implementing Asset Management and Configuration Management processes, policies, controls, and procedures
• Experience with multi-location coordination of technical resources
• Certifications/Licenses:
• ITIL Certification
• ITAM, CITAM, CHAMP industry certifications preferred

Knowledge,

Skills and Abilities

:

• Expert knowledge of ITAM standards
• Expert skills in Microsoft Excel
• Significant experience utilizing and managing Service Now Asset Management modules
• Excellent skills in problem-solving
• Excellent skills in customer service
• Able to consider and support both strategic and practical implications for proposed course of action
• Able to communicate clearly and effectively, both verbally and in writing
• Able to interact positively and work effectively with others (interpersonal skills)
• Able to organize time, energy, and resources effectively to achieve goals (organizational skills)
• Able to present a positive, energetic, and patient mentoring style