IT On-Site Support Engineer

Responsibilities

• Handle the installation, configuration, and decommissioning of end-user technology hardware, including laptops, desktops, tablets, smartphones, printers, and peripherals
• Provide on‑site IT support for office corporate events, ensuring the functionality of IT and AV systems, including video conferencing (VC) units and telephony equipment
• Manage IT onboarding and offboarding processes, including the distribution, setup, and collection of end‑user devices
• Support local site‑specific technology, such as digital signage, printers, lab equipment, and other specialized systems
• Conduct routine inspections and maintenance of IT infrastructure to ensure optimal performance and compliance with standards
• Collaborate with central IT teams and Manage Service Providers to execute tasks and resolve issues requiring on‑site intervention
• Act as remote hands to support the resolution of technical related issues, including troubleshooting and hardware replacements
• Document and report on activities, including hardware installations, decommissions, and issue resolutions, following established IT asset management processes
• Ensure adherence to IT security and compliance policies during all on‑site activities
• Physically maintain local site IT infrastructure, including servers, UPS, and other end‑user equipment as required
• Provide excellent customer service and technical support to end‑users and stakeholders during corporate events and day‑to‑day operations

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience
• Relevant certifications such as CompTIA A+, Network+, or equivalent are highly desirable
• ITIL Foundation certification is a plus
• 5+ years of experience in IT Support, with a focus on on‑site support for office environments, and end‑user technology
• Hands‑on experience with the installation, configuration, and decommissioning of IT hardware, including infrastructure and end‑user devices
• Proven experience in supporting IT infrastructure for corporate events, including video conferencing (VC) systems and telephony equipment
• Strong understanding of IT infrastructure, including networking, telephony, and AV systems
• Familiarity with data centre operations, including cabling, racking, and hardware troubleshooting
• Experience managing IT onboarding and offboarding processes, including device distribution and collection
• Excellent problem‑solving and troubleshooting skills, with the ability to resolve technical issues efficiently
• Strong communication and interpersonal skills, with the ability to work effectively with both technical and non‑technical stakeholders
• Experience working in a fast‑paced, dynamic environment with shifting priorities