Senior Solution Engineer

Responsibilities

• Serve as the subject matter expert for the design, implementation, configuration, and support of cloud-based applications and vendor solutions.
• Lead testing activities, including test strategy, test plan development, script creation, and execution.
• Support and maintain cloud security controls, including encryption, access management, monitoring, and compliance requirements.
• Monitor application performance and availability, troubleshoot issues, and implement solutions that optimize reliability and cost-effectiveness.
• Conduct technical solution reviews and recommend improvements to system adoption, functionality, and overall performance.
• Support the full application lifecycle, including enhancements, upgrades, implementations, integrations, and ongoing maintenance.
• Partner with business stakeholders to understand operational needs, business challenges, and desired outcomes.
• Collaborate with technology teams and end users to configure and deliver cloud-based solutions that support business objectives.
• Communicate project priorities, risks, and recommendations to technology teams and business leaders.
• Provide timely and effective status updates, issue management, and communications to cross‑functional teams and leadership.
• Assist in the evaluation, selection, implementation, and ongoing support of enterprise software solutions.
• Develop and maintain strong vendor relationships to ensure effective support, product knowledge, roadmap visibility, and issue resolution.
• Coordinate and drive resolution of application issues requiring vendor engagement.

• Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related field; equivalent experience may be considered.
• Eight (8) to twelve (12) years of progressive experience supporting enterprise applications and technology solutions.
• Experience working within structured development environments utilizing code review and deployment/promotion processes.
• Strong understanding of the Software Development Life Cycle (SDLC), including requirements gathering, design, development, testing, implementation, and support using Agile and/or Waterfall methodologies.
• Experience implementing and supporting cloud-based solutions and applying cloud best practices.
• Experience supporting business operations in one or more industries, preferably grocery, retail, wholesale distribution, warehousing, logistics, manufacturing, or supply chain environments.
• Experience implementing, upgrading, or supporting enterprise applications, including ERP, payroll, warehouse management, distribution, operations, reporting, or manufacturing systems.
• Experience designing and supporting system integrations utilizing APIs, web services, middleware, and data exchange technologies.
• Experience monitoring and optimizing cloud environments to ensure performance, availability, security, and cost efficiency.
• Experience supporting security controls, including encryption, access management, auditing, and compliance activities.
• Experience leading or participating in technical solution reviews and driving adoption of technology solutions.
• Strong verbal and written communication skills, with the ability to communicate effectively with technical and non-technical audiences.
• Experience working within a multi‑team Information Technology organization.
• Demonstrated success performing the responsibilities outlined above.