Forward Deployed Engineer

Responsibilities

• Embed directly within assigned customer accounts to deeply understand their environment, workflows, and security challenges.
• Follow the FDE engagement loop:
  Discover, Ideate, Document, Build, Ship — moving from problem identification to working solution with a bias toward action.
• Build custom solutions tailored to customer needs — including automations, integrations, AI‑assisted workflows, data pipelines, and security tooling extensions.
• Apply combined expertise across AI, data, and security to solve problems that off‑the‑shelf tools cannot address.
• Document solutions thoroughly so they can be reviewed, refined, and offered to other customers across the platform.
• Continuously identify and surface new problem areas, data opportunities, and intelligence gaps encountered during customer engagements — feeding these discoveries into the AI & DS function for evaluation and development.
• Collaborate closely with the AI & Data Science function — surfacing cross‑customer intelligence needs directly from customer engagements.
• Maintain a strong working relationship with customer technical stakeholders throughout the engagement.
• Manage multiple active customer accounts concurrently, maintaining deep focus and high‑quality output across each engagement.
• Escalate blockers or account risks to the Director or Staff‑level engineers when appropriate.

• 3+ years in software engineering, security engineering, or a technical customer‑facing role.
• Strong programming skills in Python and/or another general‑purpose language (Go, Type Script, etc.).
• Experience working directly with customers to solve complex technical problems.
• Familiarity with AI/ML tooling, data pipelines, or data engineering concepts.
• Knowledge of security operations, SIEM/SOAR, cloud security, or endpoint security.
• Ability to rapidly prototype and ship working solutions in ambiguous, fast‑changing environments.
• Strong technical documentation skills — you write things down so they can scale.
• Bachelor's degree in Computer Science, Cybersecurity, Engineering, or a related field (or equivalent practical experience).
• Relevant certifications such as CISSP, CISM, GIAC certifications, Google Cloud Professional, Microsoft SC‑200/AZ‑500, or AWS Certified Solutions Architect are a plus.