IT Support Technician

• Respond to employee requests through the IT Service Management (ITSM) system.
• Troubleshoot common hardware, software, printer, Microsoft 365, VPN, Wi‑Fi, and account access issues.
• Provide friendly, professional support in person and remotely.
• Document issues and resolutions accurately.
• Escalate issues that require advanced technical support.
• Assist with employee onboarding and offboarding, including account setup and equipment deployment.
• Configure and deploy Windows and macOS computers following documented procedures.
• Perform password resets, MFA assistance, and other routine account maintenance.
• Maintain inventory of IT equipment and software assets.
• Assist with software installations, updates, and basic system administration tasks.
• Create and update knowledge base articles and documentation.
• Participate in IT projects as assigned.
• Follow company security policies and report potential security concerns.
• Continuously build technical skills through training and hands‑on experience.

• High school diploma or equivalent.
• Interest in technology and helping others solve technical problems.
• Strong customer service and communication skills.
• Ability to learn new technologies quickly.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Up to 2 years of help desk, customer service, or technical support experience (including internships or school experience).
• Familiarity with Windows, macOS, Microsoft 365, and basic networking concepts.
• Exposure to Active Directory, Microsoft Entra , Intune, or similar tools is a plus.
• CompTIA A+ or other entry-level IT certification is a plus, but not required.

Demonstrates proficiency in troubleshooting hardware and software issues, providing exceptional customer service, and maintaining IT equipment and software assets. Capable of configuring and deploying Windows and macOS systems while adhering to security policies and documentation standards.

• Troubleshooting Hardware Issues
• Microsoft 365 Support
• Customer Service Skills
• Windows and macOS Configuration
• CompTIA A+ Certification

• Troubleshooting Software Issues
• VPN Configuration
• Account Access Management
• Basic Networking Concepts
• Software Installation
• System Administration Tasks
• Password Resets
• MFA Assistance
• IT Equipment Inventory Management
• Knowledge Base Documentation

• Strong Communication Skills
• Organizational Skills
• Attention to Detail
• Team Collaboration
• Ability to Learn Quickly

• CompTIA A+

• IT Support
• Help Desk
• Technical Support
• Employee Onboarding
• Security Policies

• IT Service Management (ITSM)
• Active Directory
• Microsoft Entra
• Intune