Director Operations

Job Title

Director Operations

US-KS-Kansas City

Requisition :
Position Type:
Full Time
Category:
Business Development
Minimum Salary: USD $98,500.00/Yr.
Maximum Salary: USD $/Yr.

At our Company, we grow People, Brands, and Businesses! We are seeking a highly dynamic & talented Director of Operations to be responsible for executing overall operational strategy, overseeing the Business Unit P&L and business metrics and driving accountability of back-office teams in support of the Business Unit. The Director, Operations leads performance management, strategic planning, budgeting and forecasting initiatives, in addition to problem‑solving and process development.

Focus on defining measurable results for the organization that enables and supports outstanding program execution for our clients. Results will be attained through ensuring alignment between the operational capabilities of the organization with the business performance goals.

Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off

• Research, validate and optimize operations data from due diligence during M&A, create business development materials, identify opportunities across clients and be involved in the development of new products within the division (project management, design, product testing, etc.).
• Harness operational capabilities to drive programs and processes while maintaining budgetary discipline; establish asset management capabilities within teams.
• Build processes and infrastructure to enable scalable, measurable and profitable growth.
• Capture and manage data around forecasting, financials actuals, employee retention, revenue per employee, year‑over‑year financials and operational trends and customer satisfaction.
• Make adjustments and optimize service quality to maximize one‑to‑one consumer interactions.

• Participate and contribute to all growth components of the assigned division, including merger & acquisition diligence, business development opportunities, cross‑team collaboration & product development.
• Assist in managing annual planning cycles and meetings to align with growth objectives.
• Drive contract management and act as liaison between division teams and back‑office functions (TA, Finance, IS&T, etc.).
• Set expectations and interface closely with stakeholders on performance against execution goals; lead, track and manage a monthly performance scorecard for each team.
• Identify gaps and best practices in operational support to improve overall performance.
• Hires, retains, trains, coaches and develops direct and indirect reports using company‑wide processes, tools and resources.

• Bachelor’s Degree or equivalent experience required; MBA or equivalent preferred.
• 8+ years of general/leadership experience in an operations environment, including P&L responsibility (budgeting, forecasting, etc.).
• Previous experience managing 10+ direct reports; ability to manage and develop a team of 10 or more employees, including direct and indirect reports.
• Experience working with major retail chains or the consumer packaged goods industry.
• Expert level influencing, execution and credibility skills; excellent strategic thinking and process development; outstanding communication skills.
• Excellent organizational and problem‑solving skills; ability to handle multiple tasks and projects simultaneously in a highly complex environment.
• Team player with good people skills.

Travel and driving are not essential duties or functions of this job.

Job Will Remain Open Until Filled

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.