Reclaim Specialist

METTLER TOLEDO RECLAIM is a rapid-response product inspection service specializing in customized X-ray inspection solutions for food manufacturers across North America. Using industry-leading X-ray technology, advanced reporting tools, and highly trained personnel, we help customers quickly recover products, protect their brands, and maintain the highest food safety standards.

As a Reclaim Specialist, you will lead and execute X-ray product re-inspection projects at customer facilities and METTLER TOLEDO locations throughout North America. Serving as the primary on-site representative, you will play a critical role in delivering successful product recovery solutions while ensuring food safety, quality, compliance, and customer satisfaction.

This is a highly visible role that combines technical expertise, project leadership, customer interaction, and operational execution in a fast-paced environment. If you enjoy travel, problem-solving, and taking ownership of projects from start to finish, this is an exciting opportunity to make a direct impact.

• Lead and execute X-ray re-inspection projects at customer sites and company facilities.
• Serve as the primary customer contact, providing professional communication and exceptional service throughout each project.
• Set up, validate, operate, and troubleshoot X-ray inspection systems and related equipment.
• Ensure inspections are completed accurately and in compliance with customer requirements, food safety standards, and company procedures.
• Coordinate and oversee temporary labor and customer‑assigned personnel during project execution.
• Maintain accurate records, traceability documentation, validation reports, and project metrics.
• Monitor productivity, quality, and inspection effectiveness to ensure project goals are achieved.
• Manage product accountability, chain of custody, and proper handling of suspect and rejected materials.
• Communicate project updates, operational concerns, and customer needs to Operations Management.
• Support equipment maintenance, deployment readiness, logistics, shipping, and mobilization activities.
• Identify opportunities to improve operational efficiency, reporting accuracy, and customer satisfaction.
• Represent METTLER TOLEDO professionally during customer audits, project reviews, and on‑site engagements.
• Travel extensively throughout North America to support customer projects.

• Lead mission‑critical food safety and product recovery projects.
• Work with cutting‑edge X-ray inspection technology.
• Enjoy a high level of autonomy and responsibility.
• Travel across North America and work directly with leading food manufacturers.
• Be part of a team dedicated to protecting consumer safety and customer brands.

• Ability to travel extensively, including frequent overnight stays.
• Flexibility to work varying schedules, including early mornings, evenings, extended shifts, weekends, and overtime when needed to support customer projects.
• Commitment to safety, quality, accuracy, and exceptional customer service.