Store Manager, Retail & Store Manager

Job Summary

The Store Manager oversees and is responsible for the store's sales efforts in each department and supervises the overall operation to ensure efficiency and profitability. The Store Manager enforces, conveys, and upholds the organization's policies, goals, and standards to the sales team to meet sales goals. He or she consistently communicates with the District Sales Manager and the Store Support Center to drive initiatives and business growth, represents the company's brand through appearance, attitude, and professionalism, and is knowledgeable in each product area or department in the store.

The Store Manager is passionate about giving outstanding customer service and promoting merchandise in stores.

• Drive store sales and sales goals, consistently focused on company growth.
• Manage and control the assets of the company by managing the designated store.
• Direct and oversee the entire sales effort, training and mentoring store associates in sales strategies and skills.
• Maintain constant knowledge of all aspects of the store including sales statistics, inventory, and expenses that together produce profit.
• Consult and collaborate with District Sales Manager as needed in establishing and enforcing policies, goals, and procedures.
• Direct staff to ensure all responsibilities and standards in each department are completed.
• Mentor and cultivate a team of Sales Associates, Assistant Managers, and Managers in Training.
• Carry out personnel recruiting, hiring, training, discipline, and evaluation. Manage the store's payroll and schedule to ensure labor goals are met.
• Maintain proper security for the store and partner with Asset Protection to prevent theft and lower shrink.
• Communicate with District Sales Manager and keep them informed about inventory movement; drive inventory goals and strategies.
• Provide information consistently and vigorously, following through on all marketing and advertising plans and staying aware of customer trends.
• Keep abreast of competition, new ideas, and community-related events to take advantage of potential opportunities.
• Deliver extraordinary customer service as highlighted in the customer service manual, including helping customers on entry and during peak periods.
• Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management or appropriate officials of potential fraud risk.

• Manage subordinate supervisors and non‑management employees, including Sales Associates, Hub Drivers, Assistant Managers, and Managers in Training, responsible for overall direction, coordination, and evaluation of this unit.
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints and resolve problems.

• Bachelor's degree in business or a related field or equivalent experience.
• Experience working in a retail environment, preferably in footwear and athletic apparel.
• Experience in managing and cultivating a sales team.
• 3–5 years of customer service experience; 3+ years of management experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast‑paced environment.
• Analytical thinker with demonstrated business acumen.
• Ability to problem‑solve and juggle multiple tasks and priorities.
• A strong commitment to customer service.
• Strong leadership and communication skills.

$16.00 – $20.80 hourly

01550 Kansas City, KS

District Sales Manager