Inside Sales Representative
Listed on 2026-02-16
-
Sales
Inside Sales, Sales Associate/Assistant, Sales Development Rep/SDR, Sales Representative
Overview
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Opportunity for advancement
- Paid time off
The Mission:
The Inside Sales Representative serves as the face and voice of House of Rocks to customers that visit or call the store. The Inside Sales position is responsible for building a rapport with customers, understanding their needs, and ensuring a smooth sales process. A successful inside sales representative will be friendly and sales-driven.
- Customer Service
- Order Management
- Sales Development
Customer Service:
Consistently greets walk-in customers immediately upon entry to the building or when encountered in the yard. Maintains a friendly and informative demeanor interacting with customers in person, over the phone, or text/email.
Makes a consistent effort to ask and record customer email addresses. Ensures that walk-in customers leave with a business card, price list, and/or samples. Seeks to be the main point of contact for customers they interact with.
Ensures display items are orderly and showroom is in clean condition.
Order Management- Uses Point of Sale & Google Workspace software to manage orders from payment to pickup or delivery.
- Accurately entering customer and product data in Point of Sale
- Accurately scheduled
- Managing deposits or payments
- Ensure accurate items & quantities are pulled by yard staff
- Ensure pulled items are inspected and tagged
- Keep Sales Order changes up to date in Point of Sale
Satisfactory completion of assigned product learning and sales modules, consistently demonstrates sufficient knowledge of type, quantity, availability, and use of stock products.
Critical Competencies- Honesty/Integrity - Does not cut corners ethically, earns trust and maintains confidences. What is right, not just what is politically expedient. Speaks plainly and truthfully.
- Efficiency - Ability to produce significant output with minimal wasted effort
- Attention to detail - Does not let important details slip through the cracks or derail a project
- Work Ethic / Persistence - Stays busy and prioritizes revenue generating tasks. Demonstrates tenacity and willingness to go the distance to get something done
- Proactivity - Acts without being told what to do. Brings new ideas to the company.
- Openness - often solicits feedback and reacts calmly to criticism or negative feedback
- Communication - Speaks and writes clearly and articulately without being overly verbose or talkative. Maintains this standard in all forms of written communication including email.
- Teamwork - Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship.
- Adaptability - Adjusts to quickly changing priorities and conditions. Copes effectively with complexity and change.
- Calm Under Pressure - Maintains stable performance when under heavy pressure or stress.
- Computer literacy:
Windows PCs, Office software products, Google Workspace (Calendar & Gmail), Point of Sale software - Strong communication and interpersonal skills
- Excellent organizational and time management abilities
- People-oriented demeanor
House of Rocks is a seasonal business with longer hours during Spring/Summer/Fall and shorter hours during Winter. During Spring/Summer/Fall busy season, Saturday hours and overtime are required. Winter can be a relaxed 35-40 hour work schedule with ample time for vacations or other time away.
Example Spring/Summer/Fall Weekly
Schedule:
40 Hours + Overtime (Time and a half)
Monday – Friday: 8:00 am – 5:30 pm
Saturday: 9:00 am – 3:00 pm
Sunday: CLOSED
Example Winter
Schedule:
35 - 40 hours per week
Monday, Wednesday, Thursday, Friday: 8 am – 5:00 pm
Tuesday: OFF
Sunday: CLOSED
Salary and Benefits- Annual Salary Range: $50,000 – $60,000 with overtime and bonuses
- Simple IRA with 3% company match
- Ability to apply for advancement opportunities
- Optional Roth IRA Plan
- Full Dental & Vision insurance coverage
- $225 / month assistance on individual health insurance
- 1 week PTO after 1 year of service, 2 weeks after 2 years of service
This position involves frequent walking to observe various areas of the business. Ability to…
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