Sales Representative

Description

Reports to:
Regional Sales Director

The Sales Representative is an inside sales position responsible for delivering exceptional customer service, responding to inbound sales opportunities, assisting clients with rental selections, preparing accurate quotes and orders, and helping grow revenue through thoughtful and proactive selling.

This role is often one of the first points of contact a customer has with our company and plays an important part in creating an exceptional client experience. The Sales Representative is expected to answer incoming calls and emails promptly, understand each customer’s event needs, recommend appropriate products, and identify opportunities to enhance the event through additional rental items and services.

Success in this position requires strong communication skills, exceptional organization, attention to detail, product knowledge, time management, and a genuine desire to help customers. The ideal candidate is comfortable managing multiple priorities while maintaining a high level of responsiveness and accuracy.

While this is primarily an inside sales position
, Sales Representatives are encouraged to develop relationships within the Birmingham event community and may occasionally participate in networking events, venue visits, client events, or other business development activities as needed.

Our team is guided by three core values:

• Have Heart – We lead with empathy, build meaningful relationships, and genuinely care for our clients, teammates, and community.
• Give Thanks – We celebrate one another’s contributions, express gratitude often, and recognize that our success is built through teamwork.
• Take Pride – We pursue excellence, own our responsibilities, and hold ourselves accountable for delivering exceptional experiences every day.

This is an on-site position based in Kansas City, MO.

• Answer incoming sales calls and respond promptly and professionally to customer emails and inquiries.
• Serve as a knowledgeable and welcoming first point of contact for new and existing customers.
• Ask thoughtful questions to understand the client’s event, priorities, budget, venue, and rental needs.
• Guide customers through available rental products, services, and options.
• Prepare quotes, contracts, and rental orders accurately and efficiently.
• Follow up on open quotes and customer inquiries to help convert opportunities into confirmed business.
• Maintain consistent communication with clients throughout the rental process.
• Provide timely and professional responses to questions, changes, and concerns.
• Deliver an exceptional customer experience during every interaction.

• Develop and maintain comprehensive knowledge of company inventory, services, rental policies, and capabilities.
• Proactively recommend products that complement the customer’s existing selections or improve the overall event experience.
• Use product knowledge to identify items customers may have overlooked or may need for successful event execution.
• Suggest alternatives when requested products are unavailable, outside budget, or not appropriate for the event.
• Identify opportunities to increase order value through thoughtful, needs-based suggestive selling.
• Stay informed about new inventory, product collections, trends, and company capabilities.
• Participate in product training and continuing education as provided.
• Ensure recommendations are based on the client’s needs rather than simply increasing the size of an order.

• Welcome clients and create a professional, organized, and inviting showroom experience.
• Assist and facilitate showroom appointments and walk-in visits.
• Help…