Case Manager - Homeless Outreach

Case Manager – Homeless Outreach

Make a Difference Where It Matters Most

Are you passionate about helping individuals rebuild their lives? Do you believe that stable housing, compassionate support, and recovery-focused care can transform lives? If so, we'd love to have you join our team.

As a Case Manager, you'll work directly with adults experiencing chronic homelessness who have co-occurring serious mental illness (SMI) and substance use disorders. You'll provide intensive, community-based services that help individuals secure housing, improve daily functioning, manage mental health symptoms, and achieve greater independence.

This is a highly rewarding role for someone who enjoys building meaningful relationships, meeting people where they are, and making a lasting impact in the community.

• Build trusting, respectful relationships with clients while fostering hope and supporting recovery.
• Conduct outreach in locations where individuals experiencing homelessness are commonly found, including shelters, day centres, food kitchens, the Frank Williams Housing Resource Center, and other community partner agencies.
• Help clients obtain and maintain safe, affordable, and stable housing.
• Teach and reinforce independent living skills, including budgeting, personal care, medication management, communication, and other daily living activities.
• Support clients in overcoming barriers to recovery through individualized, strengths-based service planning.
• Utilise Motivational Interviewing and other evidence-based practices to engage clients in services.
• Coordinate care and connect clients with community resources such as peer support, outpatient treatment, vocational services, healthcare providers, and other supportive programmes.
• Assist with crisis prevention and intervention when needed.
• Educate and collaborate with family members and natural supports when appropriate.
• Provide transportation and accompany clients to appointments, housing meetings, and community activities as medically necessary.
• Complete timely, accurate documentation in accordance with agency and regulatory standards.
• Collaborate with an interdisciplinary team to ensure high-quality, person-centred care.

What We're Looking For

• Bachelor's degree in Social Work, Psychology, Rehabilitation, Human Services, or a related field; or
• Four years of equivalent experience in a community mental health setting.

• Experience working with individuals experiencing homelessness, serious mental illness, and/or substance use disorders.
• Knowledge of recovery-oriented care, trauma-informed practices, Motivational Interviewing, and evidence-based behavioural health interventions.
• Understanding of community mental health systems, case management practices, and applicable laws and regulations.
• Ability to build strong partnerships with community organisations and service providers.
• Excellent communication, organisation, and problem-solving skills.
• Ability to work independently while collaborating effectively within a multidisciplinary team.
• Professional judgement and emotional resilience when responding to challenging behaviours or crisis situations.

Every day offers the opportunity to change someone's life. You'll work alongside dedicated professionals who believe in dignity, recovery, and housing as the foundation for wellness. If you're looking for meaningful work that combines compassion, advocacy, and community impact, we'd love to hear from you.