Billing Specialist II

Job Description:

The National Insurance Producer Registry (NIPR), an affiliate of the National Association of Insurance Commissioners (NAIC), is seeking a dedicated individual for the role of State Billing Specialist II. This is an exciting opportunity for someone who enjoys working in a stable organization that supports the public good and makes a difference every day. NIPR is a not-for-profit technology company that provides cost-effective, streamlined, and uniform licensing data and compliance services for insurance professionals.

Together with the NAIC and the insurance industry, NIPR protects and serves insurance consumers. We are a licensing and compliance resource for insurance professionals, providing expertise, agile technical solutions, innovative tools, and data to support the changing needs of state regulators and the insurance industry.

NIPR is based in Kansas City, Missouri. This is a full-time position which will allow a person to work remotely within the United States or hybrid in NIPR’s physical office space in Kansas City, MO.

The Billing Specialist II provides experienced billing support by servicing the needs of NIPR industry clients, producers/agents, states, and NIPR Finance while helping deliver superior customer experience. The role supports broader billing operations, including financial transaction processing, A/R collections, client account updates, payment verification, billing inquiries, and operational support activities. This position works cross-functionally with NIPR business areas, including Production Support, Business Development, Customer Service and State Support, and NIPR Finance.

This position reports to the Senior Director, Business Development and Operations.

• Billing Operations & Financial Transaction Support
  • Supporting operations and financial transaction processing, ensuring accuracy, completeness, and compliance with established procedures.
  • Perform collections activities, including account research, payment reconciliation, customer communications, and maintenance of collection records and account information.
  • Support refund processing, payment verification, account reconciliation, deposit verification, and related financial activities.
  • Support billing cycle activities, financial transaction reviews, and related reporting or reconciliation functions as assigned.
• Account Research, Records & Issue Escalation
  • Handle account update issues, research undeliverable communications, and coordinate with internal stakeholders to resolve account concerns and system discrepancies.
  • Maintain accurate records and documentation, monitor account activity, communicate status updates, and identify issues requiring escalation or further review.
  • Provide backup support for billing, payment, reconciliation, and collection functions to ensure operational continuity.
• Oral & Written Communication
  • Use verbal and written communication to effectively convey ideas and information and to positively resolve customer problems and questions.
  • Effectively and amicably communicate with NIPR technical, business development, and data analysis team members, as well as NIPR Finance and NAIC technical support groups.
  • Clearly and effectively communicate status of responsibilities to NIPR management on a weekly and/or monthly basis, as directed by NIPR management.
• Secondary Responsibilities
  • Demonstrate proper handling of customer complaints and service to other staff if necessary.
  • Perform other duties as assigned.

• Associate’s degree
• Five (5) years related work experience in an environment dealing with accounting, billing, financial operations, or customer service functions, or equivalent combination of education and experience.

• CRM experience (Such as People Soft, Salesforce, SQL tables, Gateway, etc.)

• Proficient in Microsoft Office.
• Experience with billing operations, payment review, account reconciliation, collections, and customer account management.
• Highly organized and detail-oriented, with the ability to meet deadlines and manage complaints.
• Ability to read, analyze, and interpret common scientific and technical…