Accounts Receivable & Collections Supervisor

Accounts Receivable & Collections Supervisor

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JOB TITLE: Accounts Receivable & Collections Supervisor

FLSA STATUS: Exempt

SCHEDULE: M-F 40 hours/week

REPORTS TO: Revenue Manager

POSITION SUMMARY: The Accounts Receivable & Collections Supervisor oversees the daily operations of the firm’s Collections function and Accounts Receivable systems, ensuring the timely, accurate, and compliant collection of billed revenue. This role focuses on optimizing cash flow, improving AR processes, and partnering with Billing Attorneys and internal stakeholders to support the firm’s financial goals. The position also provides direct supervision, coaching, and performance management for the Collections Team.

Compensation: Salary $80,000 – $87,000 per year.

• Develop and implement collections strategies to increase accuracy, efficiency, and timely resolution of outstanding receivables.
• Lead the preparation and analysis of collections metrics, including DSO, AR aging, and attorney‑level reporting, and facilitate discussions with Billing Attorneys regarding aged receivables.
• Identify AR workflow bottlenecks and recommend process improvements, including automation and optimization opportunities.

• Oversee maintenance, configuration, and enhancement of billing and collections systems, including Aderant, e‑billing platforms, and related AR tools.
• Manage client and matter setup, timekeeper assignments, rates, and updates required for accurate billing and collections.
• Partner with Finance and IT on system integrations, upgrades, and implementation of new technologies supporting AR and collections operations.

• Supervise, coach, and develop Collections staff, supporting daily workflow, productivity expectations, and overall performance.
• Conduct performance evaluations, establish goals, and facilitate professional development opportunities for direct reports.
• Manage workload planning, resource allocation, and prioritization to meet department service‑level expectations.
• Ensure team and departmental goals, milestones, and initiatives are achieved within approved budgets.
• Demonstrate strong judgment, business acumen, and a proactive, solution‑oriented approach to problem‑solving.
• Collaborate cross‑functionally with Billing, Finance, IT, and other departments to support firm‑wide initiatives and process improvements.
• Lead and/or participate in departmental or cross‑functional projects, as assigned.

• Education: Bachelor’s Degree in Accounting or Business Administration highly preferred.
• Experience: Minimum 1 year supervisory experience overseeing collections, billing, or AR staff and minimum 3 years’ experience working with legal billing systems in a law firm or professional services environment. Business‑to‑business collections experience strongly preferred.
• System and Technical Proficiency: Experience with iManage, Aderant, and inTapp preferred with advanced proficiency with Microsoft Office, including Word, Outlook, Excel, and PowerPoint.
• Department Knowledge: Extensive knowledge of Accounts Receivable and Collection processes, legal billing workflows and departmental operations.
• Communication and Problem‑Solving: Excellent oral and written communication skills and strong analytical and problem‑solving capabilities with a proactive, solution‑driven approach.
• Organization and Independence: Exceptional organizational abilities with the capacity to manage multiple priorities simultaneously, while independently overseeing workload across various projects.
• Accuracy and Efficiency: High attention to detail, accuracy, and a strong…