Customer Service Support Technician II

Customer Services

Customer Service Support Technician II Kansas City Life Insurance Company, a recognized leader in the insurance industry, is seeking an energetic, self-motivated individual to join our Customer Services department. The ideal candidate would meet the following requirements:

QUALIFICATIONS/REQUIREMENTS:

* High school diploma or equivalent

* 6-12 months experience in a business office preferably in the insurance industry

* Strong attention to detail

* Strong written, oral and verbal communication skills

* Demonstrated experience in juggling multiple tasks simultaneously in an environment of continual interruption

* A demonstrated ability and willingness for knowledge of PC, mainframe and Windows operating systems

* Ability to recognize and adjust work pattern to facilitate departmental projects and priorities

* Ability to comprehend and calculate basic actuarial policy calculations

* Regular and reliable attendance and punctuality is an essential function of this position

DUTIES/RESPONSIBILITIES:

* Administrative time driven error and notification reports for ongoing policy maintenance

* Process DEFRA/TAMRA signals for policy compliance and administrate Premium Deposit Fund and account balancing.

* Training part-time student intern and Support Tech I on systems and information distribution support.

* Administrate policy dividend reporting and distribution

* Become familiar with account balancing for policy administration to assure integrity.

* Support general Supplemental contract administration

* Backup, support and oversee mail distribution, address, return mail, credit reporting, alpha administration, claim validation and contacts

* Other Department Support duties as directed.

Kansas City Life Insurance Company offers a competitive salary and an excellent benefits package. If you meet the above requirements and wish to join Kansas City Life's Customer Services department, please send resume and salary requirements in confidence to:
Kansas City Life Insurance Company ATTN:
Human Resources Department

3520 Broadway

P.O. Box 219139

Kansas City, MO

EOE/MFVH

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