Front Desk Receptionist; Phone-Focused

Job Details Description

The Front Desk Receptionist is often the first voice patients hear when they contact our office. This role focuses primarily on answering incoming calls, scheduling appointments, and assisting patients by phone, while also providing basic front desk and administrative support in a busy medical practice.

This position is ideal for someone who enjoys phone-based customer service, helping people, and keeping schedules organized.

• Answer a high volume of incoming calls in a friendly, professional manner
• Assist patients by phone with appointment scheduling, rescheduling, and general questions
• Transfer calls appropriately and take accurate messages for clinical and office staff
• Register new patients and update existing patient demographics and insurance information
• Support patient check-in and check-out as needed
• Communicate scheduling changes, delays, or updates to patients and staff
• Verify insurance eligibility, referrals, and authorizations prior to appointments
• Maintain patient records through data entry, scanning, and faxing
• Collect copays and patient balances when applicable
• Assist with basic administrative tasks and office projects as needed

• High School Diploma or GED equivalent
• 2+ years of administrative support experience in a medical environment preferred
• Strong phone etiquette and clear verbal communication skills
• Comfort handling a high volume of calls in a fast-paced environment
• Basic understanding of insurance verification and scheduling processes preferred
• Strong attention to detail and organizational skills
• Ability to maintain confidentiality and comply with HIPAA guidelines
• Team-oriented, dependable, and willing to learn
• Proficiency with Microsoft Office (Word, Excel, Outlook) and general computer systems

• Health Insurance (Single & Family plans available)
• Life Insurance
• Disability Insurance
• 401(k) Plan with Company Match
• Employee Discount Program
• Paid Time Off (PTO)
• Paid Holidays

The physical demands described here represent those required to perform essential job functions. Reasonable accommodation may be made for individuals with disabilities. While performing this role, the employee must regularly:

• Sit, talk, hear, and use hands to write, type, or operate office equipment
• Occasionally reach with hands and arms; climb, balance, stoop, kneel, crouch, crawl, and smell
• Perform repetitive motions, including reaching overhead and typing
• Lift up to 50 pounds occasionally and carry objects weighing up to 25 pounds
• Maintain peripheral vision, depth perception, and focus adjustments