Immigration Services Assistant; Office Automation

As an Immigration Services Assistant (Office Automation), you will support the Adjudication Services Process by assisting Immigration Services Officers, manage files, databases, and correspondence; provide security checks; research and analyze data; prepare reports and provide direct service to customers.

• Organizational
  
  Location:
  
  This position is located in the Department of Homeland Security, U.S. Citizenship and Immigration Services, within FDNS Kansas City, MO and are assigned based on the need of the agency.
• The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity.
• Maintain compliance with established procedures for the file management and appropriate search logs.
• Perform analysis on files, reports, and information systems and databases to update information and maintain data integrity.
• Support Immigration Officers and provide customer service that are applicable to DHS/USCIS laws and policies.
• Respond to inquiries, such as written correspondence, using various USCIS databases, electronic systems, and reports.
• Manage systems to ensure they are current, accurate, and ensure the processes are completed. Scan documents for storage or retrieval.
• Utilize various word processing advanced software functions (i.e., Microsoft Office products such as Word, Excel, power point, and Outlook).

Conditions of Employment: