Front Desk Receptionist

At Burnett Driskill, Attorneys, we strive to be the best to our clients and each other. We are looking for a Front Desk Receptionist to answer our busy phones and direct those calls appropriately, review our rather large intake of mail and route appropriately, greet our clients as they come in promptly and professionally.

These tasks are paramount to a successful firm, and we rely heavily on this person for our work to run smoothly. We are in office, and this is a particular requirement for this position.

Some will review this and feel that they are capable of doing this position easily. It is not nearly as easy as it seems. These three basic tasks are quite complex and require a person who is willing to learn.

• At least 5 years in customer service or general office setting
• Experience with a multi-line phone system

• Full time position – 40 hours per week
• Regular Attendance 5 days per week
• Consistently on time
• Working from 8:00 am to 5:00 pm with one-hour unpaid lunch break in office
• Accurate work production
• Pleasant and cooperative attitude
• Answers phones quickly and professionally
• Provides prompt and courteous responses to client calls and emails
• Sorting and distributing mail for the entire practice with accuracy and efficiency
• Organizing, photocopying, faxing and printing various documents and letters as required
• Liaising with staff to complete any tasks related to client claim processing as needed
• Maintaining files as needed
• Any other duties as assigned by management or partners

• Have a working knowledge of a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, to produce correspondence and documents, maintain presentations, records, spreadsheets and databases.
• Ability to run an efficient process for intake of clients
• Ability to maintain a good working relationship with others
• Excellent organizational skills with the ability to manage multiple tasks and track extensive details
• Ability to complete tasks as assigned in a timely fashion
• Ability to meet deadlines and produce rush projects as assigned
• Ability to handle confidential information sensitively and discreetly
• Excellent written and oral communication skills.
• Ability to answer phones, determine who gets the call and route appropriately with multiple lines at once