Donor Relations Associate

DONOR RELATIONS ASSOCIATE

Join to apply for the DONOR RELATIONS ASSOCIATE role at Community Blood Center of Greater Kansas City
.

Assists the Account Managers in the achievement of whole blood and apheresis collection goals. This is a PRN position.

• Completion of telemarketing functions to educate, thank and sign-up donors for future donations.
• Perform on‑site recruitment, sign‑up tables, and donor flow assistance for blood drives.
• Help educate and convert donors to double red and platelet donations where appropriate.
• Assist marketing efforts through packing, distribution, and inventorying of incentive items, labelling products with recruitment related tags, and telemarketing of sweepstakes winners and donor/recipient meet and greet attendees.
• Help with preparation efforts for special events (e.g. contacting invitees for participation lists, setting up gift tables, refreshments, check‑in tables, etc.).
• Assist with data entry and organizational needs of the department.
• Exemplify CBC's customer service mission and core values.

• Makes recommendations to improve organizational processes.
• Any related duties as assigned.

• High school diploma or equivalent.
• Two to three years’ experience in sales and marketing or customer service.

Must have and maintain a valid driver's license.

• Sales and marketing skills
• Strong customer service skills both written and verbal
• Flexibility and sensitivity to changing demands and priorities.
• Strong attention to detail in all work processes.
• Ability to work flexible hours with some nights and weekends.
• Ability to work independently with minimal supervision.
• High level of interpersonal skills to handle a variety of complex issues and situations.
• Ability to communicate clearly with the general public.
• Ability to interact with individuals at all levels of the organization and customers in a helpful, courteous, and friendly manner while demonstrating sensitivity to and respect for diverse populations.
• Ability to work in a strong team environment.
• Ability to be responsive and available to management to address issues and concerns as they arise.
• Must be self‑motivated and a self‑starter with good organization skills.

Entry level

Full‑time

Other

Hospitals and Health Care