Bilingual Customer Service Specialist

Description

As a Customer Service Representative (CSR) you will have the opportunity to help hundreds of families every week. Customer Service Reps are directly responsible for providing support and information to customers regarding PRC’s products and services. Customer Service Rep's main tasks are answering inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills. We have two separate customer service teams that often interact with customers via phone, email, or live chat.

They will also be expected to use compassion and empathy with all clients, promote our core values, lead by example, uphold a high level of quality and speed, as well as work with a high level of professionalism.

Essential Duties and Responsibilities:

• Communicate with teammates and doctors concerning pets’ need for wellness and questions from clients
• Show interest in progressive ways to improve efficiency, come to work with a good attitude and be compassionate towards silence, patients and staff
• Communicate ahead of time (minimum 2 weeks notice) with supervisors concerning schedule and needs concerning school schedule
• Be willing to adjust your schedule, when possible, to accommodate the organization’s goals and needs.
• Be mindful of vaccine protocols and handling
• Pharmacy fulfillment
• Be able to keep a basic record of patient services both on paper and in computer systems
• Communicate effectively with pet owners to get patient History and schedule proper appointments
• Have professional and informed conversations with clients about the service we provide
• Safely and effectively transport pets to and from the building when needed
• Uphold a high level of professionalism, kindness and project our company core values in every interaction
• Communicate medical information effectively in both English and Spanish
• Complete all other delegated tasks as needed.

Requirements

• High energy and passion for helping animals and people
• Bilingual
• Outgoing personality
• Ability to work in a very high volume and fast-paced environment
• Reception Experience 2+ years (ideal, not required)
• Confidence in computer use and typing skills