Customer Support Agent

Customer Support Agent (Travel)

Location
: Kansas City, MO
Salary
: $55,000 - $67,000 per year
Job Type
:
Full-time

About Us
At Seronda Network
, we’re a forward-thinking digital solutions provider dedicated to connecting businesses with innovative strategies in communication, branding, and technology. Located in the vibrant heart of , Kansas City, MO , we pride ourselves on fostering a dynamic work environment that inspires creativity and collaboration. Join our team to make a real impact in the world of digital networking!

Job Description

We are seeking a dynamic and dedicated Customer Support Agent (Travel) to join our passionate team. In this role, you will be the first point of contact for travelers seeking assistance, information, and advice regarding their travel plans. The ideal candidate will not only possess excellent communication skills but also a genuine passion for travel and providing top-notch customer service.

• Respond to customer inquiries via phone, email, and chat in a timely manner
• Assist customers with booking travel arrangements, including flights, hotels, and transportation
• Provide information on travel policies, procedures, and destination highlights
• Resolve customer concerns and complaints with empathy and effective problem-solving skills
• Follow up with customers to ensure satisfaction and address any ongoing issues
• Maintain accurate records of all interactions and transactions in our CRM system
• Stay updated on travel trends, policies, and customer service best practices

• High school diploma; additional qualifications in travel and tourism are a plus
• Proven experience in customer service, preferably in the travel industry
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to handle stressful situations with professionalism
• Familiarity with customer relationship management (CRM) software

• Competitive salary and comprehensive benefits package.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Generous paid time off and paid holidays.
• Professional development and training opportunities.
• Dynamic and collaborative work environment.

If you’re ready to bring your communication expertise to a company that values innovation and collaboration, we’d love to hear from you! Join Seronda Network and make a difference in how we connect and communicate.