Guest Services Agent - Worlds of Fun Village

Department: Village
Reports To: Village Lead
Position Type: Seasonal

Want a summer job where you get to help people and be part of the fun? As a Guest Services Agent at Worlds of Fun Village
, you'll be the friendly face guests turn to for help, answers, and park information. If you're outgoing, helpful, and enjoy working with people, this is a great way to gain customer service experience while enjoying an exciting environment.

• Free park admission
• Team member ride nights and special events
• Great experience for communication, problem-solving, and customer service skills

• Greet guests and help answer questions about the park
• Check-in/Check-out guests who are staying at the Village
• Handle transactions accurately and responsibly
• Listen to guest concerns or feedback and help find solutions
• Respond to guests in person, by phone, or electronically
• Maintain a clean, friendly, and welcoming work area
• Use multiple computer systems to assist guests
• Help create a positive guest experience every day
• Assist with restocking the Village store
• Assist with additional duties as assigned by leadership

• Friendly, positive attitude and strong communication skills
• Comfortable speaking with guests face-to-face and over the phone
• Ability to multitask and stay calm in busy situations
• Willingness to work evenings, weekends, and holidays
• Ability to adapt quickly and problem-solve
• Comfortable using computers and learning new systems
• Able to stand for long periods and work outdoors in various weather
• For restocking the Village Store: ability to lift up to 40 lbs
• Strong teamwork skills and professional behavior

Additional responsibilities may be assigned as needed to support park operations.

Enchanted Parks is a Smoke-Free, Drug-Free Equal Opportunity Employer.