Customer Service Coordinator

This position will help manage KCSF accounts by supporting Customers and Sales through order entry, order processing, and clear communication while maintaining KCSF organizational strategies, goals, policies, and processes.

• Assist Sales with administrative support and coordinate various functions to meet deadlines
• Collaborate with Sales on a regular basis
• Create and manage sales orders and shipments for customers
• Provide a high-level customer service to our partners
• Work closely with customers to obtain product specs and images
• Coordinate product samples for customers
• Handle both incoming and outgoing calls with customers
• Provide in person customer support
• Field customer complaints and facilitate resolution
• Update weekly, monthly, annual sales reports for vendors and customers

• Customer service or Sales experience preferred
• Experience with Net Suite preferred
• Strong understanding of Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Action, detail-oriented, and solution-oriented
• Ability to work with ambiguity
• Strong verbal, written, and interpersonal skills
• Excellent oral and written communication skills
• Ability to multitask on many projects at a time
• Ability to learn and take initiative within the role
• Ability to work independently and within a team environment