Patient Care Coordinator Clinic

SECTION 1:

Job Summary (Summary of the basic functions of the position)
Coordinate the scheduling of appointments or patients who submit requests online (via numerous channels such as Zoc Doc, online websites, Landing Pages, Solution Reach, etc) for all clinics. Also responsible for the patient recall program.

SECTION 2:
Duties and Responsibilities (Responsibilities necessary to accomplish job functions)
Interact with patients online or on phone to schedule them for appointments

Maintains thorough understanding of clinic scheduling protocols

Follow up with patient inquiries via phone or online

Contact patients for recall programs and get patients scheduled for appointments

Manage patient inquiries in Zoc Doc, solution reach, and other applications to ensure timely response time Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.

Performs other duties that may be necessary or in the best interest of the organization.

SECTION 3:
Experience Requirements3 years’ work experience in a Patient Care Coordinator role or similar SECTION 4:
Knowledge,

Skills and Abilities

Requirements Detail oriented, professional attitude, reliable

Management and organizational skills to support the leadership of this function

Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations

Interpersonal skills to support customer service, functional, and team mate support needs

Able to communicate effectively in English, both verbally and in writing

Mathematical and/or analytical ability for basic to intermediate problem solving

Basic to intermediate computer operation

Proficiency with Microsoft Excel, Word, and Outlook Specialty knowledge of systems relating to job function

Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines SECTION 5:

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Benefits:

Medical, Dental, & Vision
401kPTO & Paid Holidays Company Paid Life Insurance Employee Perks Program