Wheelchair Agent

Job Details:

Job Location:

KANSAS CITY MO - KANSAS CITY, MO, Salary Range: $15.00 - $15.00

Hourly,

Location:

Kansas City International Airport (MCI)

Company:
Huntleigh USA

Pay Rate: $15.00 per hour

Schedule:

Full-Time

Requirements:
Holiday and weekend availability required. Overtime may be available based on operational needs.

Immediate Hiring Need

Huntleigh USA is seeking customer-focused individuals to join our team at Kansas City International Airport (MCI). This position offers an exciting opportunity to work in a fast-paced airport environment while assisting travelers and making a positive impact on their journey.

Team members may also have opportunities to be cross-trained in additional operational roles, including:

• Bag Runner
• Escort Agent
• Southwest Turn Clean (Cabin Cleaner)

If you enjoy helping people, working as part of a team, and building a career in the aviation industry, we encourage you to apply.

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Flexible Scheduling Options
• Airport and Airline Industry Experience
• Career Growth Opportunities
• Advancement Into Leadership Positions Within Huntleigh USA

The Wheelchair Agent assists airline passengers who require or request wheelchair transportation services throughout the airport while delivering exceptional customer service. This role is essential in ensuring passengers receive safe, courteous, and efficient assistance throughout their travel experience.

• Must be 18 years of age or older
• High school diploma or equivalent
• Reliable transportation
• Eligible to work in the United States
• Ability to pass an FBI background check
• Bilingual candidates are encouraged to apply; second language proficiency is preferred but not required

• Previous customer service experience preferred
• Professional demeanor and appearance
• Strong communication and interpersonal skills
• Positive attitude and willingness to assist others
• Passion for helping people from diverse backgrounds
• Ability to work effectively in a fast-paced environment

• Safely transport passengers throughout airport terminals and facilities
• Assist passengers in and out of wheelchairs as needed
• Provide directions and general airport information
• Deliver exceptional customer service to passengers, airline personnel, and the public
• Coordinate assignments and passenger information with dispatch and airline gate agents
• Comply with all Transportation Security Administration (TSA) requirements and security procedures
• Complete incident reports for accidents or unusual events
• Maintain accurate wheelchair trip logs and related documentation
• Support operational needs and perform other duties as assigned
• May be cross-trained and assigned to additional airport service roles as needed

• Must be able to lift, carry, and support up to 75 pounds or more
• Must be able to push wheelchairs and assist passengers safely
• Ability to stand, walk, bend or stoop
• Ability to work indoors and outdoors in varying weather conditions
• Ability to remain active for extended periods during the workday

This position is performed in an active airport environment with constant interaction with passengers, airline personnel, and the public. Employees may be exposed to varying weather conditions, moderate noise levels, and a fast-paced operational setting.

Huntleigh USA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status or any other protected status under applicable federal, state, or local law.