Customer Success Center Manager | Frontline Coach
Listed on 2026-10-07
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Customer Service/HelpDesk
Customer Success Management, Client Relationship Management -
Management
Client Relationship Management
Guitar Center is seeking a CSC Care Advisor Manager to lead a frontline customer service team across phone, email, chat, and other channels. You will coach agents, monitor performance, and drive process improvements to deliver exceptional customer experiences.
You will partner with Training, Quality, Knowledge Management, and cross-functional teams to ensure adherence to policies and continuous improvement while leveraging AI-based coaching tools to raise performance and customer satisfaction.
We invite applications for the Customer Success Center Manager | Frontline Coach position located in Kansas City, MO, United States.
Join us at The Guitar Center Company as our next Customer Success Center Manager | Frontline Coach in Kansas City, MO, United States.
We are currently recruiting a Customer Success Center Manager | Frontline Coach for our team in Kansas City, MO, United States.
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