Senior Office Support Assistant, UMKC School of Dentistry

Overview

UMKC School of Dentistry:
Dean's Office;
Bio Medical Communications
Be a part of something extraordinary at the UMKC School of Dentistry—the only public dental school in Missouri and Kansas, and a nationally recognized leader in oral healthcare education and patient care. For more than a century, we’ve combined academic rigor, innovation, and compassion to educate future leaders, graduate the region’s dentists, and serve thousands of patients through tens of thousands of annual appointments, including significant uncompensated care for the community.

With a new state-of-the-art Healthcare Delivery and Innovation building, cutting-edge clinics, expanded access through advanced technology, and Missouri’s only comprehensive slate of advanced dental residency programs, you’ll join a mission-driven community of faculty, staff, students, and alumni shaping the future of dentistry with excellence, integrity, and purpose.

Job Description

The UMKC School of Dentistry is seeking a customer-service oriented, tech-savvy professional to join our collaborative academic community as a Senior Office Support Assistant. This is an exciting opportunity for a creative, detail-oriented individual who enjoys supporting faculty and students while working at the intersection of technology, communication, and design.

In this role, you’ll serve as a key resource for technical and administrative support, particularly for online assessments and instructional technologies. You’ll also play an important role in campus-wide communications, digital content creation, and end-user training. If you enjoy problem-solving, teaching others, and creating engaging digital experiences, you are encouraged to apply.

• Administer online testing using Exam Soft
• Administer and maintain selected online tools, resources, and calendars
• Provide end-user assistance with Microsoft Office and Adobe software
• Triage and respond to inquiries and collaborate with technical support teams to resolve computer and technology issues
• Research, write, and distribute a variety of school-wide email communications
• Create, update, and maintain the school’s website content
• Develop and publish social media content for the school’s Instagram and Facebook pages
• Create and update content for the school’s Digital Signage System
• Research, compile, edit, and write administrative and creative correspondence, remarks, presentations, and comprehensive reports

• Provide graphic design, art, and photography support
• Assist with planning and provide meeting support for school-wide events
• Order printing and graphics services
• Order and maintain adequate inventory of departmental supplies and equipment

This is a full-time (40 hours per week), benefit-eligible, staff position. As an hourly position, this role is eligible for Over-Time and/or Compensatory Time.

Typical on-site office hours are Monday-Friday, 8:00 am - 5:00 pm. Some evenings and weekends may be required as-needed for special events.

Bachelor's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary

• A strong customer service mindset and excellent communication skills
• Exceptional computer skills with the ability to quickly learn new technologies
• Experience providing end-user training and technical support
• Demonstrated creativity and attention to detail
• Ability to work independently while collaborating with a diverse academic community
• Demonstrated ability to multi-task and prioritize
• Flexibility with unanticipated projects/assignments
• Manage confidential information with discretion
• Social Media & web media graphic design and/or management

The anticipated hiring range for this position has been established as $18.00 - $23.75 an hour.

Salary is determined by a variety of factors, including but not limited to, the individual’s particular combination of education, skills, and experience, as well as organizational requirements.

Your total compensation goes beyond the number on your paycheck. The University…