Field Service Engineer 1 – Electric Power

Responsibilities

• Perform startup, preventative maintenance, testing, repair, and advanced electrical services on generator paralleling controls and switch gear systems.
• Ensure high levels of customer satisfaction across the assigned territory while supporting on‑call service needs (75% travel required).
• Assist and train internal technicians and external customers on preventative maintenance, troubleshooting, repair, and equipment testing.
• Collaborate with the Product Support Center help desk to troubleshoot and resolve customer issues.
• Support dealer service and sales teams in promoting products and services.
• Submit daily service reports, weekly expense reports, and maintain accurate project documentation in a timely manner.
• Stay current on training for new and updated systems, technologies, and platforms.
• Gather feedback to identify opportunities for new products and improvements to existing offerings.
• Evaluate manufacturing and production processes to identify defects and recommend design modifications to improve efficiency and quality.
• Track, manage, and ensure resolution of product quality and performance issues.
• Communicate technical specifications and service instructions clearly to ensure optimal product performance.

• Bachelor’s degree in Electrical Engineering (BSEE) or Electrical Engineering Technology (BSEET); alternatively, at least 3 years of relevant industry experience.
• Experience working cross‑functionally with engineers, contractors, consultants, and end users.
• Knowledge of power systems, including switch gear, ATS, and generator systems, with ability to read electrical schematics and blueprints.
• Experience with automation and controls, including PLC‑based systems, HMIs, and distributed control systems.
• PLC experience with one or more:
  Modicon/Schneider, Rockwell/Allen‑Bradley, Siemens, or GE.
• HMI experience preferred (e.g., Rockwell Factory Talk, Siemens, Vijeo, iFix, Wonderware).
• Minimum 2 years of related experience or 4 years of equivalent experience.
• Valid driver’s license and ability to meet background, drug, and medical requirements.