Field Service Representative – Aircraft Systems

• Provide technical and logistical support to the customer (internal and external)
• Work closely with and create relationships of cooperation with all levels of the customer’s organization
• Ensure customer’s skill and understanding of Liebherr products and documentation by providing training
• Provide detailed explanations and technical training regarding existing and future modification programs
• Perform hands‑on tasks during specific modification projects/programs
• Follow‑up in coordination with technical support organizations to validate the reliability of products
• Assist customers with troubleshooting efforts in coordination with their engineering department
• Provide responses to technical questions raised by customers
• Identify the requirements for specific onsite assistance or training
• Provide technical and logistical assistance to the customer’s repair shops
• Meet the customer’s management and review the trends and their perceptions regarding Liebherr support and equipment/system performance
• Maintain a rolling action list
• Set‑up a schedule for customer visits
• Issue trip reports within 3 business days
• Promote Liebherr service and support the sales/market efforts to external customers

• Bachelor’s degree in engineering
• 1-2 years of related/relevant experience to the role
• Ability to coach and train internal and external customers
• Knowledge on aircraft systems and performance
• Application of mechatronics principles and ability to analyze mechanical problems
• Excellent interpersonal, verbal, and written communications skills
• Ability to read and understand technical documents
• Ability to work independently and as part of a team
• Decision making, problem identification and solving, and overall critical thinking
• Basic computer competency
• Must have a valid driver license and/or passport

Demonstrates expertise in providing technical and logistical support, training customers on Liebherr products, and applying mechatronics principles to analyze mechanical problems. Strong interpersonal and communication skills facilitate effective collaboration with customers and internal teams.

• Bachelor's Degree In Engineering
• Knowledge On Aircraft Systems
• Mechatronics Principles Application
• Technical Training And Support
• Interpersonal And Communication Skills

• Technical Support
• Troubleshooting
• Mechanical Problem Analysis
• Training And Coaching
• Reading Technical Documents

• Interpersonal Skills
• Verbal Communication
• Written Communication
• Critical Thinking
• Team Collaboration

• Valid Driver License
• Valid Passport

• Aircraft Systems
• Modification Programs
• Customer Support
• Logistical Assistance
• Repair Shops

• Liebherr Products
• Computer Competency