Loss Mitigation Specialist

Overview

LOSS MITIGATION SPECIALIST-KANSAS CITY HYBRID This position will be responsible for loss mitigation functions on consumer loan accounts up to 120 days delinquent while conforming to lending policy and debt collection regulations.

• Provide oversight of assigned accounts and execute independent judgment in negotiation of repayment options, determine additional servicing steps needed, and ensure operational standards are maintained to minimize delinquency and potential losses
• Service inbound/outbound delinquent customer calls to negotiate arrangements
• Utilize search and locate strategies to generate contact and locate assets
• Address moderately complex loan servicing needs and serve as an escalation point for other operational areas in the resolution of client/account issues
• Coordinate and direct activities between branch associates, private wealth officers, customer service, and loans administration
• Identify problem loans and make recommendations to Management for Charge Off, Litigation, Repossession, and Foreclosure
• Fulfillment of HELOC payoff requests, processing line suspensions, and terminations
• Work directly with title companies, customers, personal bankers, private wealth officers, and loans administration to ensure accuracy and timely execution of needed processing
• Execution and retention of all required documentation supporting the process
• Processing insurance claims on auto and real estate loss loan accounts
• Evaluate loss estimates, gather all required supporting documentation, and coordinate invoices and funds disbursement with customer, vendors, and loan administration

• High School Diploma or equivalent and 3+ years consumer debt collection or comparable experience
• Strong verbal and written communication skills
• Understanding of consumer debt collection laws
• Ability to evaluate customer data (credit bureaus, income ratios, etc.)
• Knowledge of all structured consumer loan products including HELOC, HELOAN, Auto, unsecured, mortgage, and other lines of credit
• Strong analytical and problem-solving skills with the ability to prioritize multiple tasks;
  Knowledge of consumer related debt collection regulations (i.e., FDCPA, FCRA, Reg
  
  B)
• Knowledge of bankruptcy, foreclosure, and repossession servicing requirements
• Advanced knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, etc.)

$38,910.00 - $75,080.00

The posted compensation range on this listing represents UMB’s standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information.

UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund;

and various associate banking benefits. Benefit offerings and eligibility requirements vary.

Are you ready to be part of something more? You’re more than a means to an end—a way to help us meet the bottom line. UMB isn’t comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You’ll be valued for exactly who you are and encouraged to support causes you care about.

Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.

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