Operations Associate Level 1

Overview

Connecting clients to markets – and talent to opportunity
With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.

Engage in a deep variety of business‑critical activities that keep our company running efficiently. From strategic marketing and financial management to human resources and operational oversight, you’ll have the opportunity to optimize processes and implement game‑changing policies.

Job Purpose:

This role offers a unique opportunity to support the continuing development of this highly successful multi‑product business. The OTC Trade Processing Team is responsible for monitoring and executing events throughout the life cycle of the trade to ensure accuracy and completeness across systems and customer statements.

• Ensure transactions are entered into the system of record
• Monitor trade confirmation delivery daily and adhere to escalation procedures to ensure regulatory deadlines are met
• Evaluate and approve manual client confirmations prior to distribution
• Demonstrate a complete understanding and ability to explain all sections on the customer account statement
• Process requested trade amendments, offsets, account changes, and cash adjustments
• Facilitate EFR workflows from request to execution, obtaining all required approvals
• Manage internal and external customer requests originating via phone or Salesforce case and provide timely and appropriate resolution
• Identify and elevate matters with high level business or financial impact
• Finalize end of day system monitoring while communicating with the front office regarding any open and unclaimed trades
• Oversee daily reports/statements to identify and circumvent potential errors in cash flow, accumulations, and trade postings
• Maintain prompt and regular attendance
• This list of responsibilities may not be all‑inclusive and can be expanded to include other duties or responsibilities as needed

• Bachelor’s degree in finance or accounting and/or equivalent work experience preferred
• Strong work ethic and ability to effectively meet deadlines
• Detail oriented and excellent documentation skills
• Excellent customer service, communication, and organization skills
• Proficient knowledge of Microsoft Office Suite
• Proficient knowledge of Salesforce
• Proven analytical problem‑solving ability
• Must be able to learn quickly
• Ability to multitask while demonstrating accuracy and efficiency
• Ability to work in a team environment
• Able to work independently with minimum supervision while understanding the necessity for communicating and coordinating work efforts across the organization
• Experience identifying and implementing process improvements
• Experience creating and maintaining operational procedures
• Experience with Murex a plus

• Bachelor’s degree in finance or accounting and/or equivalent work experience preferred.
• Candidates graduating after December 2025 will not be considered.

This onsite role in Kansas City, MO offers compensation typical for entry‑level financial services positions in the region.