Personal & Residential Lending - Collector II

At our Bank, we believe common sense is more than just banking. We believe in finding financial solutions that cater specifically to our client's needs. We are looking for talented associates who understand the complexities of life and will offer simple solutions that best fit the needs of our clients.

If this is what you believe in, then you're definitely right for us. And, we might be the right bank for you.

As a Collector II, you will handle the outbound collection calls on Consumer and 1-4 RE Portfolio/Serviced Loans from 15 to 120+ days past due. You will be responsible for a variety of tasks including evaluating the client's current financial situation and then negotiating a satisfactory repayment resolution. As the Collector II you will monitor Charged-Off Loans and assign them to The Bank’s third party Collection Agencies, and oversee the Repossession and Liquidation Process of motorized vehicles and boats.

Additionally, you are expected to field inbound calls in order to provide quality client service to our internal and external client base and research and answer non-delinquency questions for our clients and business partners. You will build a great rapport with clients and fellow associates, and treat others with respect and consideration regardless of their status or position.

All associates are expected to maintain current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements.

• High school diploma or GED.
• Minimum of 2+ years in direct collection, client contact and service.

• Previous banking and financial work experience.
• Minimum of 3-4 years of relevant job experience.

• Strong understanding of mortgage loans and all other consumer loans.
• Proficient in Microsoft Word and have some understanding of Microsoft Excel.
• Strong written and verbal skills.
• Ability to be a self‑starter and be detail oriented.
• Ability to work in a team environment.

• Office setting with traditional hours.
• Must be able to work at a rapid pace for long periods of time (typically no longer than 8 hours).
• Must be able to work overtime to the extent necessary.

The Bank is committed to providing qualified applicants and associates reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job. An applicant and/or associate requiring reasonable accommodation to perform any essential job function should contact Human Resources.

The Bank’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. The Bank is proud to be a drug‑free workplace.

Colorado Residents:
In any materials you submit, you may redact or remove age‑identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Selected candidate(s) for hire must complete the following prior to employment: a criminal history report, global screen, drug screen, employment credit report and if applicable, a driving record. Applicants must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.