Case Manager - Synergy House

Our teen shelter is an emergency crisis shelter for teens 12-18 years of age, providing a caring, therapeutic environment. Will also provide advocacy and crisis intervention services for our clients. Other responsibilities include: complete intake interviews, answering hotline, safety planning and facilitating community building activities with clients as needed.

The Case Manager – Synergy House is directly responsible for providing quality client care by linking clients with community resources, advocating in meeting client needs and completing documentation. The Case Management activities will vary by program and client need. This position follows the site S.O.P.s in all day-to-day operations.

• Acts as a liaison between clients and external agencies and other internal Synergy resources. (i.e. medical services, school, external social workers, etc.)
• Assists clients with telephone calls to resources as requested and/or needed. Completes correspondence as required.
• Assists clients, as needed for program, in locating assistance for housing, utilities, and medical services, employment search and seeking affordable daycare. Assists clients with clothing needs for themselves and family members as needed.
• As program requires, meets weekly with clients to set goals and monitor client’s progress.
• Works to arrange transportation with program to necessary appointments or provides transportation if necessary.
• Facilitates educational groups for clients as required by program.
• Assists clients in crisis.
• Consults about client behaviors and activities. Intervenes and provides assistance as needed.
• Maintains med tech and safe crisis management and CPR certifications.
• Completes client assessments and other paperwork as needed. Completes discharge summaries as required. Maintains accurate documentation of client record and maintains files in accordance with Synergy standards. Completes documentation both accurately and professionally in providing necessary information about a client’s stay. Communicates via com log, etc. to ensure advocates have necessary information to meet clients’ needs.
• Maintains communication with other staff members – both oral and written.
• Attends community/agency case manager meetings as required and relays relevant information to staff.
• Attends staff meetings and weekly case review.
• Attends internal and external trainings and in-services as budget and time allow.
• Acts as the on-call supervisor and makes appropriate decisions as required/needed when serving in the on-call rotation as required.
• Participation in Performance and Quality Improvement activity is required by each employee.
• Performs other duties as assigned

Supervises case management interns, if qualified and approved by Clinical Director.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's degree in Social Work, Psychology, Counseling or related field from an accredited college or university.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

The…