Risk Management Investigator

The Risk Management Coordinator is an entry-level role supporting and coordinating risk mitigation efforts across the health center. This position facilitates compliance investigations, incident tracking, and quality of care reviews, working closely with various departments to identify potential risks and assist in implementing strategies that reduce liability and protect organizational assets. The Coordinator ensures all activities are conducted with the highest level of confidentiality and professionalism.

In this role, you will:

• Coordinate and support investigations of reported compliance incidents, quality of care concerns, HIPAA violations, and customer complaints.
• Monitor and maintain records of incidents, accidents, and unusual occurrences, including patient or associate injuries, privacy violations, and emergency responses.
• Assist in drafting and updating policies, procedures, and Standard Operating Procedures (SOPs) related to risk management activities.
• Maintain and update databases used to collect and analyze incident and quality of care data for reporting purposes.
• Facilitate and document root-cause analysis and failure mode effect analysis (FMEA) activities in collaboration with relevant teams.
• Support the development and tracking of remediation plans and performance improvement initiatives.
• Provide regular updates to your supervisor regarding work progress, emerging issues, and opportunities for improvement.
• Coordinate communication with insurance providers regarding risk-related cases.
• Offer technical assistance to managers and supervisors in applying risk management protocols and health center policies.
• Collaborate with teams to help resolve issues and contribute to effective problem-solving.
• Perform other coordination-related duties as assigned.

Education/Qualifications:

• Bachelor's degree in Business Administration, Health Administration, Human Resources, Organizational Behavior, or equivalent experience (minimum five years).
• Experience working in a healthcare setting.
• Familiarity with risk management practices.
• Working knowledge of HIPAA and state privacy regulations.
• Strong verbal and written communication skills, with a professional and approachable demeanor.
  
  About Swope Health Services:
  
  Each year, Swope Health serves over 45,000 patients, encompassing more than 200,000 visits in four counties on both sides of the state line. Our team members are proud of the work we do and the promise we've made - delivering coordinated care that values the needs of the whole person and championing better health in our community.
  
  Swope Health is a special place that cares for the people who need it most, wherever they are in the community. As part of our promise to battle health inequities and provide high-quality, comprehensive care, we make care visible. That means we proudly deliver our promise through every action, every day.
  
  Swope Health Services supports its team members with:
  Medical benefits (including a Health Savings Account option), dental and vision 401(k) retirement plan with company match
  
  Company-paid benefits such as life insurance, Accidental Death & Dismemberment, and Short- and Long-Term Disability Flexible Spending Account Paid Days Off beginning at 15 days annually, effective the first day of employment Eight annual company-paid holidays; One annual paid personal day Swope Health is an affirmative-action, equal-opportunity employer. We consider all qualified applicants without regard to race, color, creed, religion, gender, national origin, age, marital status, veteran status or disability.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.